IT Support Specialist

Cohere
Dubai
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 3-7 yearsSkills: ["Customer-focused","Troubleshooting","Incident communication","Documentation","Problem-solving"]

Provide white-glove IT support for employees based in Dubai, serving as the primary point of contact and first responder through a ticketing system. Troubleshoot workstation, laptop, mobile, and basic networking issues; manage onboarding/offboarding and secure access provisioning; and support identity and productivity tools. Maintain support procedures and knowledge base articles, coordinate device inventory and replacements, and communicate clearly during high-priority incidents.

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FursaFursa
Cohere
Cohere
18 hours ago

IT Support Specialist

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Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live

Job Summary

Provide white-glove IT support for employees based in Dubai, serving as the primary point of contact and first responder through a ticketing system. Troubleshoot workstation, laptop, mobile, and basic networking issues; manage onboarding/offboarding and secure access provisioning; and support identity and productivity tools. Maintain support procedures and knowledge base articles, coordinate device inventory and replacements, and communicate clearly during high-priority incidents.
Location: Dubai
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Triaging incoming employee requests through a ticketing system and established support processes
  • •Troubleshooting and resolving workstation, laptop, mobile, and basic network issues; escalating complex cases
  • •Managing end-to-end onboarding and offboarding workflows, including secure access provisioning and offboarding compliance
  • •Supporting identity and productivity issues, including password resets, MFA, and email/common productivity-tool problems
  • •Building and maintaining support procedures and a knowledge base; coordinating device inventory and on-site support for peripherals/meeting-room technology

Pay and Benefits

Perks:Health InsuranceDental401kPensionPaid LeaveHome OfficeLearning Budget

Key Requirements

  • •3-7 years of experience in help desk, internal IT support, or a similar technical support role
  • •Strong experience supporting user accounts, password resets, MFA, and SSO with Okta and Google Workspace
  • •Experience with Mobile Device Management (MDM) platforms such as Iru (macOS) and Microsoft Intune (Windows)
  • •Basic networking fundamentals (TCP/IP, DNS, Wi-Fi, VPN) and familiarity supporting UniFi/Ubiquiti equipment
  • •Comfort supporting Slack and everyday collaboration tools such as Microsoft Office 365, with clear written and spoken English
Experience:3-7 yearsHelp deskInternal IT supportGlobal team
Skills:Customer-focusedTroubleshootingIncident communicationDocumentationProblem-solving
Languages:English
Tech Stack:OktaGoogle WorkspaceMFASSOIruMacOSMicrosoft IntuneWindowsMDMTCP/IPDNSWi-FiVPNUniFiUbiquitiSlackMicrosoft Office 365Ticketing systemIdentity management

Company Brief

Cohere
Builds security-first foundation models and enterprise AI products (LLMs, retrieval, agent platforms) for regulated industries, enabling customizable, private deployments across cloud and on-premises for real-world business applications.
Industry: AI & Machine Learning
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series D
Headquarters: Toronto, Canada
Founded: 2019
Glassdoor
Glassdoor: 2.9
WebsiteLinkedInGlassdoor