Emerson

4 weeks ago

Specialist II North America Customer Care

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 9 hours agoStatus: Live

Job Summary

Specialist II, North America Customer Care role focused on delivering high-quality customer service by handling inquiries, processing and canceling orders, and issuing credit adjustments within approval thresholds. Requires strong communication, teamwork, and problem-solving to support pre- and post-order requests, with potential for growth in a hybrid environment in Mandaluyong, Philippines.

Location: Philippines

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Monitor and respond to incoming calls and emails within agreed service level, productivity, and efficiency targets.
•Resolve simple to complex customer issues and requests.
•Provide backup support and workload sharing with other team members to help ensure effective execution of customer care operations.
•Engage in team activities and initiatives.
•Assist the team lead in identifying team opportunities and challenges and provide recommendations.

Pay and Benefits

Perks:Health InsuranceParental LeavePaid Leave

Key Requirements

•Bachelor’s degree in any 4-year course
•At least 2 years of working experience in customer service, preferably with business-to-business background
•Ability to work with minimal supervision
•Strong interpersonal skills
•Proficiency in Microsoft Office applications

Experience:2+ yearsCustomer service

Education:Bachelor's

Skills:CommunicationInterpersonal skillsTeamworkProblem-solvingCustomer service

Languages:English

Tech Stack:OracleCRM FusionGenesysAppleton Access

Company Brief

Emerson

Global technology and engineering company providing automation solutions, commercial and residential products, and services across industrial, commercial, and consumer markets to improve operational performance and efficiency.

Industry: Industrial Automation

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: St. Louis, United States

Founded: 1890

Website LinkedIn

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Emerson

4 weeks ago

Specialist II North America Customer Care

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 9 hours agoStatus: Live

Job Summary

Location: Philippines

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Monitor and respond to incoming calls and emails within agreed service level, productivity, and efficiency targets.
•Resolve simple to complex customer issues and requests.
•Provide backup support and workload sharing with other team members to help ensure effective execution of customer care operations.
•Engage in team activities and initiatives.
•Assist the team lead in identifying team opportunities and challenges and provide recommendations.

Pay and Benefits

Perks:Health InsuranceParental LeavePaid Leave

Key Requirements

•Bachelor’s degree in any 4-year course
•At least 2 years of working experience in customer service, preferably with business-to-business background
•Ability to work with minimal supervision
•Strong interpersonal skills
•Proficiency in Microsoft Office applications

Experience:2+ yearsCustomer service

Education:Bachelor's

Skills:CommunicationInterpersonal skillsTeamworkProblem-solvingCustomer service

Languages:English

Tech Stack:OracleCRM FusionGenesysAppleton Access

Company Brief

Emerson

Industry: Industrial Automation

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: St. Louis, United States

Founded: 1890

Website LinkedIn