Customer Success - EMEA

ElevenLabs
Germany, Dublin, Sofia, Warsaw, Italy, Madrid, Amsterdam, Berlin, London
Workplace: RemoteFull timeFunction: Customer Success & Account ManagementExperience: 5-7 yearsSkills: ["Communication","Relationship building","Analytical thinking","Problem-solving","Customer focus"]

Own customer success for a book of 40–50 enterprise clients across EMEA, building scalable CS playbooks and onboarding new customers. Drive long-term adoption of multiple ElevenLabs products by monitoring usage and identifying opportunities for improvement, renewal, and expansion. Manage customer success KPIs (NRR/GRR) and contribute to CS OKRs while partnering with the team to deliver strong, technical, mission-critical value.

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ElevenLabs
ElevenLabs
4 days ago

Customer Success - EMEA

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Last checked: 6 hours agoStatus: Live

Job Summary

Own customer success for a book of 40–50 enterprise clients across EMEA, building scalable CS playbooks and onboarding new customers. Drive long-term adoption of multiple ElevenLabs products by monitoring usage and identifying opportunities for improvement, renewal, and expansion. Manage customer success KPIs (NRR/GRR) and contribute to CS OKRs while partnering with the team to deliver strong, technical, mission-critical value.
Location: Germany, Dublin, Sofia, Warsaw, Italy, Madrid, Amsterdam, Berlin, London
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Help develop a scalable customer success playbook and framework for EMEA.
  • •Build, maintain, and own strong relationships with a book of 40–50 enterprise clients.
  • •Onboard new clients and drive long-term adoption of multiple products.
  • •Monitor customer usage and adoption to identify areas for improvement and revenue expansion.
  • •Own account expansion and renewal of accounts; manage customer success KPIs (NRR/GRR) and contribute to CS OKRs.

Pay and Benefits

Perks:Learning BudgetTravel AllowanceAnnual OffsiteCo-working

Key Requirements

  • •5-7 years of experience in Customer Success in a fast-paced SaaS organization.
  • •Demonstrated ability to unlock value for customers using technical, mission-critical products such as conversational AI.
  • •Commercial experience owning renewals and expansion, targeting best-in-class NRR results.
  • •A builder mindset focused on customer excellence and scalable product solutions.
  • •Exceptional communication skills across complex stakeholder environments; fluent in English.
Experience:5-7 yearsSaaS
Skills:CommunicationRelationship buildingAnalytical thinkingProblem-solvingCustomer focus
Languages:English

Company Brief

ElevenLabs
Develops advanced AI audio models and tools for realistic text-to-speech, voice cloning, dubbing, music generation, and conversational voice agents for creators and enterprises.
Industry: AI & Machine Learning
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series C
Headquarters: London, United Kingdom
Founded: 2022
Glassdoor
Glassdoor: 4.2
WebsiteLinkedInGlassdoor