Knowledge Coordinator

Serco
Liverpool
Workplace: HybridFull timeGBP 25,000 - 30,000 annuallyFunction: Executive & General ManagementSkills: ["Communication","Continuous improvement","Collaboration","Analytical thinking","Stakeholder management"]

Drive knowledge management across MyHR by governing and improving how employee information is captured, simplified, and shared. Lead process improvement initiatives using Lean and process mapping, create and maintain accurate knowledge content in ServiceNow and other platforms, and run workshops to identify knowledge gaps. Use KPIs to measure impact, ensure governance and audit readiness, and coordinate day-to-day knowledge activities while managing one direct report.

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FursaFursa
Serco
Serco
1 day ago

Knowledge Coordinator

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Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live

Job Summary

Drive knowledge management across MyHR by governing and improving how employee information is captured, simplified, and shared. Lead process improvement initiatives using Lean and process mapping, create and maintain accurate knowledge content in ServiceNow and other platforms, and run workshops to identify knowledge gaps. Use KPIs to measure impact, ensure governance and audit readiness, and coordinate day-to-day knowledge activities while managing one direct report.
Location: Liverpool
Workplace: Hybrid
Employment Type: Full time · Permanent
Job Function: Executive & General Management
Seniority: Manager level

Key Responsibilities

  • •Support the development and governance of knowledge management across MyHR.
  • •Lead process improvement initiatives using Lean and process mapping.
  • •Create, review, and govern knowledge content to ensure it is accurate and easy to find.
  • •Translate process changes into guidance and knowledge articles across ServiceNow and other platforms.
  • •Monitor effectiveness of improvements through KPIs and ensure robust governance via version control and compliance.

Pay and Benefits

Salary: GBP 25,000 - 30,000 annually
Perks:Annual LeavePensionFlexible WorkingHybrid Working

Key Requirements

  • •Experience coordinating or delivering knowledge management, continuous improvement, or business change initiatives.
  • •Strong process improvement skills, including process mapping (As-Is / To-Be) and identifying efficiencies.
  • •Excellent written communication to produce clear, engaging documentation.
  • •Strong analytical skills using data to identify improvement opportunities.
  • •Experience planning and implementing change across operational teams.
Experience:HRShared Services
Skills:CommunicationContinuous improvementCollaborationAnalytical thinkingStakeholder management
Tech Stack:Microsoft 365CRMServiceNowLeanProcess mappingMyHR

Company Brief

Serco
Provides public services across defence, transport, health, justice, immigration and citizen services, delivering operations, consultancy and managed services to governments and commercial clients worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Hook, United Kingdom
Founded: 1929
WebsiteLinkedIn