Customer Operations Analyst

BlueCargo
Los Angeles, New York
Workplace: OnsiteFull timeUSD 70,000 - 110,000 annuallyFunction: Business OperationsSkills: ["Communication","Analytical thinking","Problem-solving"]

Join BlueCargo as a Customer Operations Analyst to oversee client freight audits, onboard new clients with EDI integration, and collaborate with product, engineering, and customer success teams to drive process improvements. You’ll manage day-to-day audit processes, handle disputes, and contribute to automation efforts in a fast-growing logistics startup with multiple locations and a clear path to leadership.

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FursaFursa
BlueCargo
BlueCargo
1 year ago

Customer Operations Analyst

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Source: Company careers pageValidated by: Fursa AI
Last checked: 18 hours agoStatus: Live

Job Summary

Join BlueCargo as a Customer Operations Analyst to oversee client freight audits, onboard new clients with EDI integration, and collaborate with product, engineering, and customer success teams to drive process improvements. You’ll manage day-to-day audit processes, handle disputes, and contribute to automation efforts in a fast-growing logistics startup with multiple locations and a clear path to leadership.
Location: Los Angeles, New York
Workplace: Onsite
Employment Type: Full time
Job Function: Business Operations
Seniority: Mid level

Key Responsibilities

  • •Oversee and execute the day-to-day audit processes for client freight invoices, ensuring accuracy and timeliness.
  • •Onboard new clients, manage vendor onboarding, EDI integration, SOPs and customization.
  • •Collaborate cross-functionally with Customer Success, Product, and Engineering teams to drive improvements and increase automation.
  • •Handle exceptions by managing disputes, claims, and other issues related to billing and payment transactions.
  • •Identify opportunities to improve processes and drive efficiency within the operations workflow.

Pay and Benefits

Salary: USD 70,000 - 110,000 annually
Perks:Medical BenefitsPaid Leave

Key Requirements

  • •Experience in operations, customer service, or account management in the logistics/transportation industry; experience in D&D Audit and Accounts Payables is a plus.
  • •Analytical skills with ability to collect data, analyze results, and draw valid conclusions.
  • •Tech-savvy with a strong interest in leveraging tools to improve processes; experience in EDI integration is a plus.
  • •Excellent written and spoken communication skills.
Experience:LogisticsTransportationFreight audits
Skills:CommunicationAnalytical thinkingProblem-solving
Tech Stack:EDIData analysis

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

BlueCargo
Provides a digital cargo and freight management platform for shippers and carriers, offering shipment booking, tracking, documentation automation, and optimization tools to streamline ocean and multimodal logistics operations.
Industry: Supply Chain Technology
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