Service Concierge, Rocklin

Lucid Motors
United States
Workplace: OnsiteFull timeUSD 17 - 24 hourlyFunction: Hospitality & Food ServiceSkills: ["Customer service","Problem-solving","Communication","Organization"]

Serve as a front-line service center contact, delivering world-class customer experience by greeting clients, answering phones, directing inquiries, and coordinating appointments. Manage service tasks and due bills with proactive follow-up and accurate system logging. Handle loaner agreements and work order pre-writes (including campaign/recall awareness), support vehicle check-in workflows, and assist with facility service request reporting.

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Lucid Motors
Lucid Motors
1 month ago

Service Concierge, Rocklin

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Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live

Job Summary

Serve as a front-line service center contact, delivering world-class customer experience by greeting clients, answering phones, directing inquiries, and coordinating appointments. Manage service tasks and due bills with proactive follow-up and accurate system logging. Handle loaner agreements and work order pre-writes (including campaign/recall awareness), support vehicle check-in workflows, and assist with facility service request reporting.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Hospitality & Food Service

Key Responsibilities

  • •Provide world-class customer experience by greeting clients, answering phones, directing inquiries, and scheduling appointments.
  • •Coordinate and schedule appointments based on service center capacity, turnaround time, and priority levels.
  • •Manage open service tasks and due bills with timely follow-up, resolution, and accurate system logging.
  • •Handle loaner agreements, including coordinating rental requests and arranging Lyft rides when needed.
  • •Generate work order pre-writes, assist with vehicle check-in intake (forms and photographs), and submit facility service requests through Service Channel.

Pay and Benefits

Salary: USD 17 - 24 hourly
Equity and Bonus:Equity
Perks:Health InsuranceDentalVisionLife InsuranceDisability InsurancePaid LeavePaid Holidays401k

Key Requirements

  • •Be 18 years of age or older.
  • •Demonstrate excellence in customer service.
  • •Solve problems and manage multiple priorities in a fast-paced environment with strong organization.
  • •Have excellent written and verbal communication skills.
  • •Use basic computer applications (including Microsoft Office) and learn proprietary DMS software.
Skills:Customer serviceProblem-solvingCommunicationOrganization
Licenses:Driver’s license
Tech Stack:Microsoft OfficeProprietary DMS softwareWork OrderService Channel

Company Brief

Lucid Motors
Designs, engineers, and manufactures luxury electric vehicles and related charging and energy solutions, focusing on high-performance, long-range EVs and advanced vehicle technology for premium consumers.
Industry: Electric Vehicles
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Newark, California, United States
Founded: 2007
WebsiteLinkedIn