Contract Quality Manager

Serco
United Kingdom
Workplace: OnsiteFull timeFunction: Quality & Regulatory (Non-Software)Skills: ["Attention to detail","Problem solving","Continuous improvement","Relationship building","Independent working","Constructive challenge","Data analysis","Reporting"]

Maintain and improve quality across a defence facilities contract by leading the EM02 audit programme and coordinating audits, actions, and non-conformances. Partner with operational teams to resolve issues at audit time, track safety concerns to completion, and use data and insight to report performance, identify risks, and drive continuous improvement through established quality management processes. Produce contractual/internal reports and support governance through client meetings.

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FursaFursa
Serco
Serco
5 days ago

Contract Quality Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live

Job Summary

Maintain and improve quality across a defence facilities contract by leading the EM02 audit programme and coordinating audits, actions, and non-conformances. Partner with operational teams to resolve issues at audit time, track safety concerns to completion, and use data and insight to report performance, identify risks, and drive continuous improvement through established quality management processes. Produce contractual/internal reports and support governance through client meetings.
Location: United Kingdom
Workplace: Onsite
Employment Type: Full time · Permanent
Job Function: Quality & Regulatory (Non-Software)

Key Responsibilities

  • •Lead the delivery of the EM02 audit programme by coordinating audits with auditees and client representatives.
  • •Manage audit actions, ensure non-conformances and improvement opportunities are addressed, and track safety concerns to completion.
  • •Use data and insight to understand contract performance, produce contractual and internal reports, analyse trends, and escalate areas of risk.
  • •Own the Annual Quality Audit Programme, ensuring it is planned, delivered, maintained, and that quality management system processes are established and improved.
  • •Collaborate with operational teams and quality stakeholders, including Technical Compliance Manager and Contract Quality Managers, providing professional quality support across the contract.
Travel: Low travel

Pay and Benefits

Salary: GBP 44,000
Perks:PensionAnnual LeavePrivate MedicalLife Assurance

Key Requirements

  • •Strong understanding of quality management principles and current quality standards, with experience of audits, corrective actions, problem solving, and continuous improvement.
  • •Ideally working towards, or holding, professional membership of the Chartered Quality Institute (CQI).
  • •Advanced Microsoft Excel skills to extract, manipulate, and analyse data, identify trends, and produce accurate, professional reports for stakeholders.
  • •Experience within quality management, construction, property maintenance, facilities management, or another high-volume customer-focused environment.
  • •Ability to challenge constructively and turn quality information into improvements, with confidence building relationships at all levels and working independently with strong ownership.
Experience:ConstructionProperty maintenanceFacilities managementDefence
Skills:Attention to detailProblem solvingContinuous improvementRelationship buildingIndependent workingConstructive challengeData analysisReporting
Licenses:Full UK driving licence
Certifications:Chartered Quality Institute (CQI)
Tech Stack:Microsoft ExcelMaximo

Eligibility

Nationality:British National
Security Clearance:SC

Company Brief

Serco
Provides public services across defence, transport, health, justice, immigration and citizen services, delivering operations, consultancy and managed services to governments and commercial clients worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Hook, United Kingdom
Founded: 1929
WebsiteLinkedIn