Customer Solutions Representative

Qureos
United States
Workplace: OnsiteFull timeUSD 25 - 30 hourlyFunction: Solutions Engineering & Sales EngineeringSkills: ["Communication","Problem-solving","Organizational skills","Attention to detail","Teamwork"]

Serve as the primary point of contact for BIOTRONIK customers, handling inquiries via phone, email, and digital channels with accurate product, service, and order-status information. Process orders, returns, and exchanges with high accuracy, troubleshoot issues, and escalate complex cases as needed. Maintain precise CRM records, collaborate with sales, logistics, and technical support, and share customer feedback to improve products and services.

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FursaFursa
Qureos
Qureos
3 weeks ago

Customer Solutions Representative

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 22 hours agoStatus: Live

Job Summary

Serve as the primary point of contact for BIOTRONIK customers, handling inquiries via phone, email, and digital channels with accurate product, service, and order-status information. Process orders, returns, and exchanges with high accuracy, troubleshoot issues, and escalate complex cases as needed. Maintain precise CRM records, collaborate with sales, logistics, and technical support, and share customer feedback to improve products and services.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Serve as the first point of contact for customer inquiries via phone, email, and digital platforms.
  • •Provide accurate information on BIOTRONIK products, services, and order statuses.
  • •Process customer orders, returns, and exchanges with high accuracy.
  • •Troubleshoot and resolve customer issues, escalating complex cases to internal teams when needed.
  • •Maintain precise CRM records and collaborate with sales, logistics, and technical support to ensure a positive customer journey.

Pay and Benefits

Salary: USD 25 - 30 hourly
Perks:Health InsurancePaid Leave

Key Requirements

  • •Proven experience in customer service, client support, or a similar role.
  • •Exceptional verbal and written communication skills, conveying information clearly and professionally.
  • •Strong problem-solving and critical thinking to find effective solutions.
  • •Excellent organizational skills with strong attention to detail.
  • •Proficiency using CRM software and the Microsoft Office Suite.
Experience:HealthcareMedical deviceRegulated industry
Skills:CommunicationProblem-solvingOrganizational skillsAttention to detailTeamwork
Tech Stack:CRMMicrosoft Office Suite

Company Brief

Qureos
Provides an AI-powered hiring and recruitment platform that helps employers source, screen, and match candidates faster. The product is designed to streamline talent acquisition and reduce time spent on repetitive recruiting tasks.
Industry: HR Tech
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: Dubai, United Arab Emirates
Founded: 2019
WebsiteLinkedIn