Lalamove

1 day ago

Assistant Customer Service Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 22 hours agoStatus: Live

Job Summary

Assist the Customer Service Manager in running an efficient, profitable customer service department for an on-demand delivery platform. Lead frontline operations teams, monitor performance against KPIs and service standards, and drive root-cause fixes through action plans and process improvements. Coach and support Customer Service Team Leaders, coordinate with cross-functional teams to resolve staffing and assignment needs, and ensure L1 operations function at optimum levels.

Location: Philippines

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Manager level

Key Responsibilities

•Manage frontline operation teams to deliver operational excellence and excellent customer service.
•Produce accurate reports, identify root causes, and create action plans to address gaps in team performance, department KPIs, and service quality standards.
•Develop a productive, profitable, achievement-oriented work environment to drive high performance outputs.
•Coach and provide performance management to Customer Service Team Leaders to improve employee success and customer satisfaction.
•Coordinate with Customer Care Manager and other departments to solve staffing and work-assignment issues and ensure L1 operations run at optimum.

Key Requirements

•At least 3 years people management experience in a Customer Service Department with a contact center setup.
•Advanced Excel skills for data reporting and analysis.
•Proficiency in Microsoft Office (Word, Excel, PowerPoint) and other productivity software.
•Ability to communicate effectively with people at different levels.
•Ability to develop, implement, and review policies and procedures; logistics or start-up experience is an advantage.

Experience:3+ yearsLogisticsContact centerStart-up

Skills:LeadershipIntegrityAccountabilityCoachingCommunication

Tech Stack:Microsoft OfficeMicrosoft WordMicrosoft ExcelMicrosoft PowerPointExcel

Company Brief

Lalamove

On-demand logistics platform providing same-day delivery, courier, and freight services for individuals and businesses across urban centers, connecting drivers with customers via a mobile and web app.

Industry: Last Mile Delivery

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series E+

Headquarters: Hong Kong, Hong Kong

Founded: 2013

Website LinkedIn

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Lalamove

1 day ago

Assistant Customer Service Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 22 hours agoStatus: Live

Job Summary

Location: Philippines

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Manager level

Key Responsibilities

•Manage frontline operation teams to deliver operational excellence and excellent customer service.
•Produce accurate reports, identify root causes, and create action plans to address gaps in team performance, department KPIs, and service quality standards.
•Develop a productive, profitable, achievement-oriented work environment to drive high performance outputs.
•Coach and provide performance management to Customer Service Team Leaders to improve employee success and customer satisfaction.
•Coordinate with Customer Care Manager and other departments to solve staffing and work-assignment issues and ensure L1 operations run at optimum.

Key Requirements

•At least 3 years people management experience in a Customer Service Department with a contact center setup.
•Advanced Excel skills for data reporting and analysis.
•Proficiency in Microsoft Office (Word, Excel, PowerPoint) and other productivity software.
•Ability to communicate effectively with people at different levels.
•Ability to develop, implement, and review policies and procedures; logistics or start-up experience is an advantage.

Experience:3+ yearsLogisticsContact centerStart-up

Skills:LeadershipIntegrityAccountabilityCoachingCommunication

Tech Stack:Microsoft OfficeMicrosoft WordMicrosoft ExcelMicrosoft PowerPointExcel

Company Brief

Lalamove

Industry: Last Mile Delivery

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series E+

Headquarters: Hong Kong, Hong Kong

Founded: 2013

Website LinkedIn