Network Security Technical Support Representative

Barracuda Networks
United States
Workplace: HybridFull timeFunction: Customer Support (Service Desk)Education: bachelorsSkills: ["Customer-centric","Troubleshooting","Problem-solving","Documentation","Communication"]

Provide customer-facing support for Barracuda’s networking and security products by troubleshooting issues via email, phone, and chat. Create and maintain product solutions, interface with customers at high volume, and continuously improve through training. Document and escalate product bugs or issues while working with a collaborative technical support team and reporting to a Technical Support Manager.

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FursaFursa
Barracuda Networks
Barracuda Networks
1 day ago

Network Security Technical Support Representative

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Provide customer-facing support for Barracuda’s networking and security products by troubleshooting issues via email, phone, and chat. Create and maintain product solutions, interface with customers at high volume, and continuously improve through training. Document and escalate product bugs or issues while working with a collaborative technical support team and reporting to a Technical Support Manager.
Location: United States
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Understand, document, and troubleshoot customer issues for networking and security products.
  • •Create, revise, and publish internal and public-facing product solutions.
  • •Interface with customers at a high volume to solve issues via email, phone, and chat.
  • •Develop skills in networking and security products through ongoing training.
  • •Document, escalate, and follow through on product bugs and/or issues.

Pay and Benefits

Perks:Health InsuranceRetirementEquityPaid Leave

Key Requirements

  • •Associate degree in IT, relevant training (CCNA cert/CompTIA/Cisco) or equivalent experience.
  • •Customer-centric focus with strong troubleshooting and problem-resolution skills.
  • •Basic networking or server experience, including technical understanding of TCP/IP, routing, and DHCP.
  • •Ability to learn and adapt quickly to changing circumstances and direction.
  • •Experience with scripting languages such as Bash, Shell, Perl, or Python.
Experience:CybersecurityTechnical support
Education:Bachelor's in IT
Skills:Customer-centricTroubleshootingProblem-solvingDocumentationCommunication
Certifications:CCNACompTIACisco
Tech Stack:TCP/IPRoutingDHCPBashShellPerlPython

Company Brief

Barracuda Networks
Provides cloud-enabled security and data protection solutions including email protection, network and application security, and backup and recovery services for businesses, service providers, and government organizations worldwide.
Industry: Cybersecurity
Company Size: Enterprise (1,001+ employees)
Revenue: USD 250M to 500M
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Campbell, United States
Founded: 2003
WebsiteLinkedIn