Service Desk Analyst

Anduril
Washington
Workplace: OnsiteFull timeUSD 77,000 - 102,000 annuallyFunction: Customer Support (Service Desk)Experience: 3+ yearsSkills: ["Attention to detail","Customer service","Communication","Troubleshooting"]

Support day-to-day IT operations by providing on-site and remote technical help for software and hardware across the endpoint fleet. Triage and manage Jira Service Management tickets, troubleshoot recurring issues, and escalate to engineering when needed. Configure and maintain Windows, Linux, and Apple endpoints (updates, device management, and security stack), handle end-user software licensing administration, and support inventory and asset management for all devices.

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FursaFursa
Anduril
Anduril
3 days ago

Service Desk Analyst

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Support day-to-day IT operations by providing on-site and remote technical help for software and hardware across the endpoint fleet. Triage and manage Jira Service Management tickets, troubleshoot recurring issues, and escalate to engineering when needed. Configure and maintain Windows, Linux, and Apple endpoints (updates, device management, and security stack), handle end-user software licensing administration, and support inventory and asset management for all devices.
Location: Washington
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Provide on-site and remote technical support for software and hardware.
  • •Handle and triage tickets in Jira Service Management and manage the ticket queue.
  • •Identify persistent problems/recurring failures and escalate to engineering.
  • •Configure Windows, Linux, and Apple endpoints for latest software updates, device management, and the Anduril security stack.
  • •Support inventory/asset management and administer end-user software licenses (e.g., Microsoft Office, Adobe, Lucid, Matlab) and help identify knowledge articles/SOPs.

Pay and Benefits

Salary: USD 77,000 - 102,000 annually

Key Requirements

  • •3+ years of experience in a service desk technical role.
  • •Excellent knowledge of PC and Apple hardware.
  • •Strong attention to detail.
  • •Excellent customer service and communication skills.
  • •Experience with a ticketing system and managing a ticket queue, with availability for weekly on-call rotation and possible travel.
Experience:3+ years
Skills:Attention to detailCustomer serviceCommunicationTroubleshooting
Languages:English
Tech Stack:Jira Service ManagementWindowsLinuxApple computersMicrosoft OfficeAdobeLucidMatlabAWS Virtual WorkspacesMDM

Eligibility

Security Clearance:Secret

Company Brief

Anduril
Designs and builds advanced defense systems combining autonomous aircraft, sensors, and AI-driven software for military and national security applications, focused on modernizing battlefield capabilities and distributed sensing.
Industry: Defense Technology
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series E+
Headquarters: Costa Mesa, United States
Founded: 2017
WebsiteLinkedIn