DataDog

3 weeks ago

Customer Success Manager - LATAM (Portuguese-speaking)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Drive strong relationships with existing customers across LATAM by owning onboarding, and leading upsell and cross-sell efforts. You’ll partner with sales for smooth transitions, act as an internal advocate for customer needs, and guide customers to effectively leverage the Datadog platform. Monitor usage trends to identify renewal risks and improve adoption, while collaborating cross-functionally with Support, Product, Finance, and Legal to maximize growth.

Location: São Paulo

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Partner with the sales team to ensure a smooth transition and onboarding experience.
•Proactively build customer relationships to create mutual trust.
•Execute the full sales cycle for growth opportunities within existing customer accounts.
•Advise customers to ensure they are effectively leveraging the Datadog solution.
•Monitor usage trends to uncover renewal risks and promote greater adoption rates.

Pay and Benefits

Perks:Sales TrainingEquityMentor ProgramProduct Training

Key Requirements

•5-7 years of experience in a customer account-facing role.
•Strong communication skills with excellent attention to detail.
•Customer-minded approach focused on delivering maximum value.
•Experience negotiating contract terms and addressing pricing objections for upsell and cross-sell activities.
•Motivation to build long-term, long-lasting customer relationships and make a visible impact.

Experience:5-7 years

Skills:CommunicationAttention to detailRelationship buildingCustomer focusNegotiation

Languages:Portuguese

Company Brief

DataDog

Provides a cloud-native monitoring and observability platform that unifies metrics, traces, logs, and security signals to help engineering, operations, and security teams monitor and troubleshoot modern applications and infrastructure.

Industry: Developer Tools

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: New York, United States

Founded: 2010

Glassdoor: 4.1

Website LinkedIn

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DataDog

3 weeks ago

Customer Success Manager - LATAM (Portuguese-speaking)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Location: São Paulo

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Partner with the sales team to ensure a smooth transition and onboarding experience.
•Proactively build customer relationships to create mutual trust.
•Execute the full sales cycle for growth opportunities within existing customer accounts.
•Advise customers to ensure they are effectively leveraging the Datadog solution.
•Monitor usage trends to uncover renewal risks and promote greater adoption rates.

Pay and Benefits

Perks:Sales TrainingEquityMentor ProgramProduct Training

Key Requirements

•5-7 years of experience in a customer account-facing role.
•Strong communication skills with excellent attention to detail.
•Customer-minded approach focused on delivering maximum value.
•Experience negotiating contract terms and addressing pricing objections for upsell and cross-sell activities.
•Motivation to build long-term, long-lasting customer relationships and make a visible impact.

Experience:5-7 years

Skills:CommunicationAttention to detailRelationship buildingCustomer focusNegotiation

Languages:Portuguese

Company Brief

DataDog

Industry: Developer Tools

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: New York, United States

Founded: 2010

Glassdoor: 4.1

Website LinkedIn