Applause

1 week ago

Customer Support Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Provide fast, friendly, and effective support to B2B customers as the front line for technical issue resolution and product Q&A. Own day-to-day ticket handling across email and chat in a remote, fast-paced environment, meeting strict CSAT and response-time goals. Become a product expert to troubleshoot effectively, guide customers through KYC/KYB steps, and document solutions to improve the internal knowledge base.

Location: Philippines

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Manage inbound support tickets via email, chat, and other channels
•Resolve customer issues quickly and thoroughly with a friendly, professional tone
•Maintain 98%+ CSAT and meet first-response time and time-to-resolution targets
•Become a product expert to troubleshoot technical issues and answer product questions
•Guide clients through KYC & KYB processes and document solutions in the internal knowledge base

Key Requirements

•3+ years of customer support experience at a B2B SaaS company
•Excellent written English and communication skills
•Proven history of meeting or exceeding support KPIs
•Highly organized with strong attention to detail
•Ability to multitask and manage dozens of concurrent tickets

Experience:3+ yearsB2B SaaS

Education:Bachelor's

Skills:CommunicationProblem-solvingMultitaskingAttention to detailRemote collaboration

Languages:English

Tech Stack:ZendeskIntercomSlackHubSpot

Company Brief

Applause

Provides a crowdsourced digital quality platform delivering functional, usability, localization, accessibility, and security testing for web and mobile apps using a global community of professional testers and test automation solutions.

Industry: Developer Tools

Company Size: Large (251 to 1,000 employees)

Growth: Established Company

Funding: Private Equity Backed

Headquarters: Boston, United States

Founded: 2007

Website LinkedIn

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Applause

1 week ago

Customer Support Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Location: Philippines

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Manage inbound support tickets via email, chat, and other channels
•Resolve customer issues quickly and thoroughly with a friendly, professional tone
•Maintain 98%+ CSAT and meet first-response time and time-to-resolution targets
•Become a product expert to troubleshoot technical issues and answer product questions
•Guide clients through KYC & KYB processes and document solutions in the internal knowledge base

Key Requirements

•3+ years of customer support experience at a B2B SaaS company
•Excellent written English and communication skills
•Proven history of meeting or exceeding support KPIs
•Highly organized with strong attention to detail
•Ability to multitask and manage dozens of concurrent tickets

Experience:3+ yearsB2B SaaS

Education:Bachelor's

Skills:CommunicationProblem-solvingMultitaskingAttention to detailRemote collaboration

Languages:English

Tech Stack:ZendeskIntercomSlackHubSpot

Company Brief

Applause

Industry: Developer Tools

Company Size: Large (251 to 1,000 employees)

Growth: Established Company

Funding: Private Equity Backed

Headquarters: Boston, United States

Founded: 2007

Website LinkedIn