Team Lead, Market Operations - Syracuse

Carvana
United States
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceExperience: 5+ yearsEducation: bachelorsSkills: ["Interpersonal skills","Leadership","Problem-solving","Analytical thinking"]

Lead daily operations for the local Carvana hub in Syracuse, owning market launch activities, logistics, consumer branding, and team engagement. Coach and develop a team of Customer Advocates through hiring, onboarding, training, performance check-ins, and goal setting. Monitor and present regular operating reports to upper management, resolve complex customer-facing issues, and drive continuous improvements to keep the market running smoothly.

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FursaFursa
Carvana
Carvana
1 day ago

Team Lead, Market Operations - Syracuse

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Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

Lead daily operations for the local Carvana hub in Syracuse, owning market launch activities, logistics, consumer branding, and team engagement. Coach and develop a team of Customer Advocates through hiring, onboarding, training, performance check-ins, and goal setting. Monitor and present regular operating reports to upper management, resolve complex customer-facing issues, and drive continuous improvements to keep the market running smoothly.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Run the local Carvana hub, including market launch, operations, logistics, and ongoing market success.
  • •Maintain team morale and spirit and ensure smooth daily operations in a fast-paced customer service environment.
  • •Help interview, select, onboard, and train Customer Advocates; provide tools, resources, and ongoing development.
  • •Conduct performance check-ins, set goals, and actively develop the team through feedback and recognition.
  • •Generate and monitor regular reports, resolve complex customer-facing issues, and proactively address operational roadblocks.

Pay and Benefits

Perks:Health InsuranceDentalVision401k

Key Requirements

  • •5+ years of work experience in a customer-facing team environment.
  • •3+ years of management experience.
  • •Proven history of developing and coaching employees.
  • •Experience with strategic planning and process improvement while guiding teams to exceed goals.
  • •Ability to diagnose and solve problems with varying complexity while maintaining focus on the customer experience.
Experience:5+ years
Education:Bachelor's
Skills:Interpersonal skillsLeadershipProblem-solvingAnalytical thinking
Languages:English
Tech Stack:SalesforceTableau

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Carvana
Online used-car retailer that lets customers buy, finance, trade in, and sell vehicles through a digital marketplace. Also operates vehicle reconditioning and logistics capabilities to support home delivery and pickup.
Industry: Automotive
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Tempe, United States
Founded: 2012
WebsiteLinkedIn