MIU MIU Client Advisor (Hong Kong, HK)

Prada Group
Hong Kong
Full timeFunction: SalesSkills: ["Customer-oriented","Teamwork","Result-oriented","Communication","Proactive"]

Provide an exceptional luxury client experience as a Miu Miu Brand Ambassador by understanding customer needs and delivering service in line with the “client journey ceremony.” Exceed individual sales targets and KPI goals, build relationships using the company CRM, and promote an omnichannel mindset for both in-store and ecommerce clients. Maintain strong product knowledge, support appointment hosting, resolve complaints with relevant teams, and follow operational, security, and reporting procedures.

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FursaFursa
Prada Group
Prada Group
7 hours ago

MIU MIU Client Advisor (Hong Kong, HK)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 1 day agoStatus: Live

Job Summary

Provide an exceptional luxury client experience as a Miu Miu Brand Ambassador by understanding customer needs and delivering service in line with the “client journey ceremony.” Exceed individual sales targets and KPI goals, build relationships using the company CRM, and promote an omnichannel mindset for both in-store and ecommerce clients. Maintain strong product knowledge, support appointment hosting, resolve complaints with relevant teams, and follow operational, security, and reporting procedures.
Location: Hong Kong
Employment Type: Full time
Job Function: Sales

Key Responsibilities

  • •Place the customer at the center by creating a welcoming environment and delivering excellence service aligned to the “client journey ceremony.”
  • •Achieve individual and team sales targets while exceeding KPI goals to ensure high-quality sales and customer service.
  • •Demonstrate strong product knowledge and Miu Miu history, culture, and brand DNA to guide customers with recommendations.
  • •Capture and manage customer data in the company CRM to maintain relationships and create future opportunities.
  • •Promote an omnichannel mindset and host customer appointments in-store or via virtual meetings while following operational and reporting procedures.

Key Requirements

  • •Passion in fashion, dynamic and enthusiastic
  • •Relevant experience in sales
  • •Experience in the luxury, fashion, or cosmetics industry (advantage)
  • •Customer-oriented with a strong drive to achieve sales
  • •Good command of Cantonese, Mandarin, and English
Experience:LuxuryFashionCosmetics
Skills:Customer-orientedTeamworkResult-orientedCommunicationProactive
Languages:CantoneseMandarinEnglish
Tech Stack:CRMDigital tools

Company Brief

Prada Group
Prada Group is a global luxury fashion house designing, producing and retailing high-end leather goods, ready-to-wear, footwear and accessories across multiple brands, known for craftsmanship, innovation and iconic Italian style.
Industry: Luxury Goods
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Milan, Italy
Founded: 1913
WebsiteLinkedIn