Global Product Support (GPS)

Applied Materials
Santa Clara
Workplace: OnsiteFull timeFunction: Communications, PR & CommunitySkills: ["Analytical judgment","Communication","Problem-solving","Cross-functional collaboration"]

Support new product introductions by working with account teams on on-site and technical training and by ensuring corrective actions and lessons learned are incorporated into new product design intent. Contribute to FMECA and CAPA, develop service procedures and best known methods, and partner with Quality & Reliability to address top field issues. Lead engineering design review participation, run/coordinate failure analysis when needed, manage beta site test plans, and align with global technical training.

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Applied Materials
Applied Materials
1 month ago

Global Product Support (GPS)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live

Job Summary

Support new product introductions by working with account teams on on-site and technical training and by ensuring corrective actions and lessons learned are incorporated into new product design intent. Contribute to FMECA and CAPA, develop service procedures and best known methods, and partner with Quality & Reliability to address top field issues. Lead engineering design review participation, run/coordinate failure analysis when needed, manage beta site test plans, and align with global technical training.
Location: Santa Clara
Workplace: Onsite
Employment Type: Full time
Job Function: Communications, PR & Community

Key Responsibilities

  • •Support FOAK on new product and provide on-site and technical training of account teams.
  • •Capture legacy corrective actions and lessons learned in new product design intent; contribute to the FMECA process.
  • •Develop new procedures and Best Known Methods (BKMs) to service new products.
  • •Participate in engineering design reviews; partner with Quality & Reliability to address top field issues.
  • •Participate in or own CAPA, conduct or facilitate failure analysis if needed, and own beta site test plans and reporting.
Travel: Medium travel

Pay and Benefits

Equity and Bonus:Equity

Key Requirements

  • •Demonstrate depth and/or breadth of expertise in a specialized discipline or field.
  • •Interpret internal/external business challenges and recommend best practices to improve products, processes, or services.
  • •May lead functional teams or projects with moderate resource requirements, risk, and/or complexity.
  • •Lead others to solve complex problems using analytical judgment to identify innovative solutions.
  • •Communicate difficult concepts and negotiate with others to adopt a different point of view.
Skills:Analytical judgmentCommunicationProblem-solvingCross-functional collaboration

Company Brief

Applied Materials
Provides semiconductor manufacturing equipment, services, and software used to build advanced chips and display technologies. Its tools support materials engineering, deposition, etching, inspection, and process control for major electronics manufacturers worldwide.
Industry: Industrial Machinery
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Santa Clara, United States
Founded: 1967
Glassdoor
Glassdoor: 3.9
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