Senior Manager, Product Manager - Retail Bank

Discover Financial
New York, Virginia, Wilmington, Philadelphia
Workplace: OnsiteFull timeUSD 179,700 - 249,900 annuallyFunction: Product ManagementExperience: 4+ yearsEducation: mastersSkills: ["Cross-functional leadership","Organizational alignment","Problem-solving","Risk mitigation"]

Lead Teller modernization for Capital One’s Agent Platforms & Communications, transforming vendor solutions into flexible, scalable internal capabilities that improve in-person servicing for associates across branch, café, phone, and back office channels. Drive product strategy and vision, apply a human-centered and technology-driven product framework, and solve complex problems while aligning cross-functional teams to deliver innovative and resilient customer experiences.

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Discover Financial
Discover Financial
1 month ago

Senior Manager, Product Manager - Retail Bank

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Job Summary

Lead Teller modernization for Capital One’s Agent Platforms & Communications, transforming vendor solutions into flexible, scalable internal capabilities that improve in-person servicing for associates across branch, café, phone, and back office channels. Drive product strategy and vision, apply a human-centered and technology-driven product framework, and solve complex problems while aligning cross-functional teams to deliver innovative and resilient customer experiences.
Location: New York, Virginia, Wilmington, Philadelphia
Workplace: Onsite
Employment Type: Full time
Job Function: Product Management
Seniority: Sr. Manager level

Key Responsibilities

  • •Lead Teller modernization by driving strategy and vision for transforming vendor solutions into flexible, scalable internal capabilities.
  • •Reimagine in-person servicing and expand existing platforms to meet the unique needs of the areas served.
  • •Deliver innovative and sustainable customer experiences by leveraging technology and applying the Capital One Product Framework.
  • •Identify and resolve complex product problems while mitigating product risks.
  • •Lead cross-functional teams to solve customer problems and drive organizational alignment.

Pay and Benefits

Salary: USD 179,700 - 249,900 annually
Perks:Health Insurance

Key Requirements

  • •Obtain (or be in the process of obtaining) a Bachelor’s or Master’s degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems, or related) or Business/Marketing.
  • •Alternatively, have a Bachelor’s degree in any field and at least 4 years of Product Management experience.
  • •Translate business strategy and analysis into consumer-facing digital products.
  • •Demonstrate proficiency in human-centered, business-focused, and technology-driven product management to identify value creation opportunities.
  • •Lead complex problem solving while mitigating product risks and driving organizational alignment.
Experience:4+ years
Education:Master's
Skills:Cross-functional leadershipOrganizational alignmentProblem-solvingRisk mitigation

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Discover Financial
Provides consumer banking products, credit cards, personal loans, and payment services through the Discover brand. It operates a major U.S. financial network and serves individuals and merchants with lending and digital payment solutions.
Industry: Retail Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 10M to 25M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Riverwoods, United States
Founded: 1985
WebsiteLinkedIn