Customer Engagement Manager

Bitwarden
United States
Workplace: RemoteFull timeUSD 135,000 - 165,000 annuallyFunction: Customer Success & Account ManagementSkills: ["Empathy","Analytical thinking","Communication","Consultative approach","Cross-functional collaboration"]

Own the full customer journey for Bitwarden customers, driving onboarding through renewal to maximize adoption across product segments. Build standardized onboarding playbooks, monitor customer health with analytics to prevent churn, and create account development plans with measurable growth targets. Act as a cross-functional liaison, lead Quarterly Business Reviews, and partner with Sales, Product, and Engineering to incorporate customer insights into roadmap priorities and deliver outstanding outcomes.

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FursaFursa
Bitwarden
Bitwarden
2 days ago

Customer Engagement Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 19 hours agoStatus: Live

Job Summary

Own the full customer journey for Bitwarden customers, driving onboarding through renewal to maximize adoption across product segments. Build standardized onboarding playbooks, monitor customer health with analytics to prevent churn, and create account development plans with measurable growth targets. Act as a cross-functional liaison, lead Quarterly Business Reviews, and partner with Sales, Product, and Engineering to incorporate customer insights into roadmap priorities and deliver outstanding outcomes.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Oversee the customer journey from onboarding through renewal to maximize usage across product segments.
  • •Develop onboarding procedures (SOPs) to accelerate time-to-value and deepen customer engagement.
  • •Collaborate with customers to create account development plans with objectives, utilization milestones, and measurable growth targets.
  • •Monitor customer health using analytics and feedback to detect early churn risks and take proactive measures.
  • •Lead Quarterly Business Reviews to showcase achievements, gather insights, and reinforce the value of Bitwarden solutions.

Pay and Benefits

Salary: USD 135,000 - 165,000 annually

Key Requirements

  • •Passion for customer success and ensuring customers excel at every stage of their journey.
  • •Empathy to turn stakeholder needs into actionable plans and drive authentic customer connections.
  • •Executive-level interpersonal skills to build trust, forge alliances, and maintain a consultative, sales-forward approach.
  • •Analytical, data-driven mindset using usage metrics, feedback, and adoption trends to inform decisions.
  • •Flexibility to collaborate across Sales, Product, and other teams in response to evolving customer demands.
Skills:EmpathyAnalytical thinkingCommunicationConsultative approachCross-functional collaboration
Languages:English

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Bitwarden
Develops Bitwarden, an open-source password management platform providing secure vaults, password generation, and cross-device syncing for individuals and businesses, with self-hosting and cloud-hosted deployment options and enterprise access controls.
Industry: Cybersecurity
Headquarters: Santa Barbara, United States
Founded: 2016
WebsiteLinkedIn