Associate - Account Management

Sutherland
Mumbai
Workplace: OnsiteFull timeFunction: SalesExperience: 1+ yearsEducation: bachelorsSkills: ["Communication","Interpersonal skills","Persuasion","Negotiation","Objection handling"]

Engage prospective and existing customers through outbound voice calls to generate leads and drive conversions. Identify customer needs, recommend solutions, and execute cross-sell and upsell opportunities to meet sales targets and productivity benchmarks. Build rapport, handle objections, and resolve questions while maintaining a positive customer experience. Use client systems and CRM tools to manage interactions and accurately document outcomes, routing customers when specialized support is needed.

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FursaFursa
Sutherland
Sutherland
5 days ago

Associate - Account Management

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live
Reposted: similar role first listed 6 days ago

Job Summary

Engage prospective and existing customers through outbound voice calls to generate leads and drive conversions. Identify customer needs, recommend solutions, and execute cross-sell and upsell opportunities to meet sales targets and productivity benchmarks. Build rapport, handle objections, and resolve questions while maintaining a positive customer experience. Use client systems and CRM tools to manage interactions and accurately document outcomes, routing customers when specialized support is needed.
Location: Mumbai
Workplace: Onsite
Employment Type: Full time
Job Function: Sales
Seniority: Entry level

Key Responsibilities

  • •Make outbound calls to prospective and existing customers to promote products and services.
  • •Identify customer requirements and recommend suitable solutions based on needs.
  • •Drive sales conversions plus cross-sell and upsell to maximize revenue.
  • •Build rapport and deliver an exceptional customer experience through professional interactions.
  • •Document conversations, sales outcomes, and case details in relevant systems and route customers when specialized support is required.

Key Requirements

  • •At least 1 year of BPO work experience, or at least 6 months if from a Web Hosting Company.
  • •At least 6 months of sales experience in the BPO industry.
  • •At least 6 months of tech experience.
  • •Graduate/undergraduate with at least 6 months’ sales experience.
  • •Strong verbal communication, persuasion, negotiation, objection-handling, and customer-centric consultative sales skills.
Experience:1+ yearsBPOWeb hostingSalesTechVoice support
Education:Bachelor's
Skills:CommunicationInterpersonal skillsPersuasionNegotiationObjection handling
Languages:English
Tech Stack:CRMClient systems

Company Brief

Sutherland
Global digital transformation and business process services firm offering AI, automation, cloud engineering, analytics and customer experience solutions to enterprises across industries.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Pittsford (Rochester), NY, United States
Founded: 1986
Glassdoor
Glassdoor: 3.5
WebsiteLinkedInGlassdoor