Lead Site Reliability Engineer

Mastercard
Mexico City
Workplace: OnsiteFull timeFunction: DevOps, Cloud & InfrastructureExperience: 8-15 yearsEducation: bachelorsSkills: ["Leadership","Mentoring","Communication","Collaboration","Problem-solving"]

Lead the production readiness for Mastercard products by driving architecture-to-deployment lifecycle, defining standards, and enabling automation to ensure scalable, reliable services across distributed teams. Own monitoring, CI/CD governance, incident response, and cross-functional collaboration to improve customer experience and operational resilience in a cloud-based environment.

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FursaFursa
Mastercard
Mastercard
2 months ago

Lead Site Reliability Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Status: Live
Reposted: similar role first listed 8 months ago

Job Summary

Lead the production readiness for Mastercard products by driving architecture-to-deployment lifecycle, defining standards, and enabling automation to ensure scalable, reliable services across distributed teams. Own monitoring, CI/CD governance, incident response, and cross-functional collaboration to improve customer experience and operational resilience in a cloud-based environment.
Location: Mexico City
Workplace: Onsite
Employment Type: Full time
Job Function: DevOps, Cloud & Infrastructure

Key Responsibilities

  • •Lead and own the full lifecycle of services—from architecture and design through deployment, operations, and continuous optimization—ensuring scalability, reliability, and alignment with business objectives.
  • •Analyze platform-level ITSM performance and proactively establish feedback loops with engineering teams, influencing roadmap prioritization to address systemic gaps and improve resiliency.
  • •Define and drive production readiness standards, including operational design reviews, capacity planning, and launch governance, ensuring services meet reliability and scalability benchmarks before go-live.
  • •Define and evolve monitoring frameworks for availability, latency, and system health, leveraging metrics and telemetry to proactively prevent incidents and improve service performance.
  • •Champion automation-first principles to scale systems efficiently, reducing manual toil while improving deployment velocity and overall system reliability.

Key Requirements

  • •Bachelor’s degree in computer science, engineering or a related technical field, or equivalent practical experience.
  • •8–15 years of experience in Site Reliability Engineering, Infrastructure, or DevOps with leadership responsibilities.
  • •Strong technical foundation across Linux/UNIX, enterprise platforms, and database environments (Oracle/SQL).
  • •Experience with observability/monitoring tools (e.g., Splunk, Dynatrace) and driving improved system visibility and reliability.
  • •Proficiency in programming/scripting languages such as Python, Java, Go, C/C++, Perl, or Ruby and cloud experience (preferably AWS).
Experience:8-15 yearsPaymentsFintech
Education:Bachelor's
Skills:LeadershipMentoringCommunicationCollaborationProblem-solving
Languages:English
Tech Stack:PythonJavaGoC/C++PerlRubyAWSSplunkDynatraceLinuxUNIXOracleSQLCI/CDKubernetes

Company Brief

Mastercard
Mastercard is a global payments and technology company that processes transactions, provides fraud prevention and data services, and builds payment infrastructure for consumers, businesses, merchants and governments across 200+ countries.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Purchase, New York, United States
Founded: 1966
Glassdoor
Glassdoor: 4.1
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