Customer Support Agent (Remote)

Bayzat
Cairo
Workplace: RemoteFull timeFunction: Customer Support (Service Desk)Experience: 2-4 yearsEducation: high_schoolSkills: ["Customer-centric","Communication","Problem-solving","Analytical thinking","Multitasking","Empathy","Patience","Collaboration","Attention to detail","Professionalism"]

Support users of a SaaS health insurance platform by handling inquiries across phone, email, chat, and WhatsApp. Troubleshoot software issues, resolve requests in line with guidelines, and document every interaction in an internal CRM. Collaborate with product and sales teams, onboard and train new customers, and identify recurring problems to drive long-term improvements. Use AI tools to draft responses and speed troubleshooting while verifying outputs before they reach customers.

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FursaFursa
Bayzat
Bayzat
20 hours ago

Customer Support Agent (Remote)

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Last checked: 2 hours agoStatus: Live

Job Summary

Support users of a SaaS health insurance platform by handling inquiries across phone, email, chat, and WhatsApp. Troubleshoot software issues, resolve requests in line with guidelines, and document every interaction in an internal CRM. Collaborate with product and sales teams, onboard and train new customers, and identify recurring problems to drive long-term improvements. Use AI tools to draft responses and speed troubleshooting while verifying outputs before they reach customers.
Location: Cairo
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Provide exceptional customer support through phone, email, chat, and WhatsApp to ensure high customer satisfaction.
  • •Respond promptly to customer inquiries and troubleshoot software issues with appropriate resolutions per established guidelines.
  • •Document and track customer interactions, issues, and resolutions using the internal CRM system.
  • •Collaborate with cross-functional teams (product development and sales) to ensure smooth communication and effective issue resolution.
  • •Onboard and train new customers, and contribute to continuous improvement of support processes and documentation.

Key Requirements

  • •2-4 years of experience in customer support or technical support, preferably in a SaaS or health insurance environment.
  • •Fluent in Arabic, with excellent written and verbal communication in English and Arabic.
  • •Strong problem-solving and analytical skills to troubleshoot technical issues and identify patterns independently.
  • •Proficiency with CRM and support ticketing systems (preferred).
  • •Ability to use AI tools to draft responses and summarize cases, with judgment to verify outputs before responding to customers.
Experience:2-4 yearsSaaSHealth insuranceHealthcareTechnical support
Education:High School
Skills:Customer-centricCommunicationProblem-solvingAnalytical thinkingMultitaskingEmpathyPatienceCollaborationAttention to detailProfessionalism
Languages:ArabicEnglish
Tech Stack:CRMSupport ticketing systemsAI toolsWhatsAppPhoneEmailChat

Company Brief

Bayzat
Bayzat provides a GCC‑focused HR, payroll, employee benefits and insurance SaaS platform that automates HR operations, payroll compliance and benefits administration for companies across the Middle East.
Industry: HR Tech
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Funding: Series C
Headquarters: Dubai, United Arab Emirates
Founded: 2012
Glassdoor
Glassdoor: 3.4
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