Counter Sales Associate

Ferguson
Washington
Workplace: OnsiteFull timeUSD 23.85 - 33.36 hourlyFunction: Sales0Skills: ["Communication","Relationship building","Problem-solving","Self-motivation","Organization"]

Serve as a trusted advisor to plumbing and HVAC contractor customers by engaging them at the counter, on the phone, and via email. Use product expertise to recommend solutions, drive sales through upsell and cross-sell, and provide accurate part information using catalogs and manufacturer databases. Process transactions, manage special orders and back-orders, and collaborate with outside sales to support account growth while maintaining a safe, organized counter environment.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Ferguson
Ferguson
2 days ago

Counter Sales Associate

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 16 hours agoStatus: Live

Job Summary

Serve as a trusted advisor to plumbing and HVAC contractor customers by engaging them at the counter, on the phone, and via email. Use product expertise to recommend solutions, drive sales through upsell and cross-sell, and provide accurate part information using catalogs and manufacturer databases. Process transactions, manage special orders and back-orders, and collaborate with outside sales to support account growth while maintaining a safe, organized counter environment.
Location: Washington
Workplace: Onsite
Employment Type: Full time
Job Function: Sales
Seniority: Entry level

Key Responsibilities

  • •Engage customers at the counter, on the phone, and via email to understand needs and recommend solutions.
  • •Serve as a product expert by learning and applying knowledge of plumbing, HVAC, and related products to guide purchasing decisions.
  • •Drive sales growth through upsell, cross-sell, and promotion of strategic products and programs.
  • •Locate parts and provide accurate, timely information using catalogs, computer systems, and manufacturer databases; process transactions with accuracy.
  • •Manage special orders and follow up on order status, back-orders, and delivery timelines while collaborating with outside sales associates.

Pay and Benefits

Salary: USD 23.85 - 33.36 hourly
Perks:Health InsuranceDentalVisionPaid LeaveLife Insurance401k

Key Requirements

  • •0–3 years of experience in customer service or sales; prior plumbing/HVAC or related industry experience preferred.
  • •Sales mindset with the ability to meet goals, build relationships, and influence purchasing decisions.
  • •Strong communication skills for consultative selling and customer engagement.
  • •Self-motivated, results-oriented, and able to thrive in a fast-paced environment.
  • •Digital literacy to learn new systems quickly; ability to lift up to 50 lbs and stand for extended periods.
Skills:CommunicationRelationship buildingProblem-solvingSelf-motivationOrganization
Tech Stack:CatalogsComputer systemsManufacturer databases

Company Brief

Ferguson
A major distributor of plumbing, HVAC, waterworks, and industrial products serving residential and commercial construction, maintenance, and repair customers across North America through branches, showrooms, and digital channels.
Industry: Wholesale & Distribution
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Newport News, United States
Founded: 1887
WebsiteLinkedIn