Samsara

2 days ago

Technical Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Provide world-class hardware and software support as part of a Tier 2 team within Global Technical Support. Triage and resolve medium to high complexity customer issues, respond to inquiries to meet SLA goals, and author/maintain customer-facing knowledge base articles. Partner with Enablement, and collaborate with Engineering and Product teams to reproduce bugs, build testbeds, and deliver actionable product/process feedback. This is a remote role open to candidates based in Mexico.

Location: Mexico

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Resolve complex customer problems by troubleshooting medium to high complexity issues.
•Respond to customers in a timely manner with a focus on meeting SLA goals.
•Partner with Enablement to author and maintain customer-facing knowledge base articles for self-service.
•Collaborate with Engineering and Product teams to reproduce bugs and build testbeds.
•Provide feedback to Support Management to drive product and process improvements for better customer experience.

Pay and Benefits

Perks:Health InsuranceParental LeaveRemote WorkLearning Budget

Key Requirements

•B.S. in Computer Science, Engineering (Mechanical/Electrical), or other technical fields.
•6 months to 1 year of experience in support, engineering, or other technical roles.
•Bilingual English and Spanish (must).
•Comfort interfacing with engineers and translating complex technical concepts; experience working with SaaS systems.
•Experience troubleshooting hardware and installations in a remote environment.

Experience:IoTSaaS

Education:Bachelor's in Computer Science, Engineering (Mechanical/Electrical)

Skills:Customer serviceCommunicationProblem-solvingCollaborationAdaptability

Languages:EnglishSpanishFrench

Tech Stack:IoTHardwareSoftwareCloudAISaaSKnowledge baseCRMsZendeskSalesforceOBD-IIJ1939

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Samsara

Provides an integrated IoT platform combining hardware sensors, cameras, and cloud-based software to help businesses monitor vehicles, equipment, and operations for fleet management, safety, compliance, and operational efficiency.

Industry: Supply Chain Technology

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 2015

Website LinkedIn

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Samsara

2 days ago

Technical Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: Mexico

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Resolve complex customer problems by troubleshooting medium to high complexity issues.
•Respond to customers in a timely manner with a focus on meeting SLA goals.
•Partner with Enablement to author and maintain customer-facing knowledge base articles for self-service.
•Collaborate with Engineering and Product teams to reproduce bugs and build testbeds.
•Provide feedback to Support Management to drive product and process improvements for better customer experience.

Pay and Benefits

Perks:Health InsuranceParental LeaveRemote WorkLearning Budget

Key Requirements

•B.S. in Computer Science, Engineering (Mechanical/Electrical), or other technical fields.
•6 months to 1 year of experience in support, engineering, or other technical roles.
•Bilingual English and Spanish (must).
•Comfort interfacing with engineers and translating complex technical concepts; experience working with SaaS systems.
•Experience troubleshooting hardware and installations in a remote environment.

Experience:IoTSaaS

Education:Bachelor's in Computer Science, Engineering (Mechanical/Electrical)

Skills:Customer serviceCommunicationProblem-solvingCollaborationAdaptability

Languages:EnglishSpanishFrench

Tech Stack:IoTHardwareSoftwareCloudAISaaSKnowledge baseCRMsZendeskSalesforceOBD-IIJ1939

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Samsara

Industry: Supply Chain Technology

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 2015

Website LinkedIn