Senior Product Solutions Specialist

Live Nation Entertainment
Berlin
Workplace: RemoteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 2+ yearsEducation: bachelorsSkills: ["Communication","Attention to detail","Problem-solving","Organizational skills","Mentoring"]

Provide oversight, office hours, and on-call support for the Microflex ticketing platform, triaging and prioritizing international client requests and resolving escalated incidents in partnership with Tier 2/3 teams and engineering. Maintain deep knowledge of Ticketmaster ticketing systems, test reported issues, manage bug processes, and deliver advanced technical training. Help reduce recurring support requests while supporting business continuity and disruption communications.

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Live Nation Entertainment
Live Nation Entertainment
2 days ago

Senior Product Solutions Specialist

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Source: Company careers pageValidated by: Fursa AI
Last checked: 24 minutes agoStatus: Live

Job Summary

Provide oversight, office hours, and on-call support for the Microflex ticketing platform, triaging and prioritizing international client requests and resolving escalated incidents in partnership with Tier 2/3 teams and engineering. Maintain deep knowledge of Ticketmaster ticketing systems, test reported issues, manage bug processes, and deliver advanced technical training. Help reduce recurring support requests while supporting business continuity and disruption communications.
Location: Berlin
Workplace: Remote
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Acquire detailed knowledge of Ticketmaster ticketing platforms and keep up with new products and technologies.
  • •Respond to international businesses’ support and information requests for ticketing systems and associated products.
  • •Test reported problems, correct issues, and manage the bug process through to resolution.
  • •Work with Tier 2 and 3 support teams to resolve escalated issues quickly; take ownership of reported issues.
  • •Provide advanced training sessions and coordinate with Development and Operations to reduce repeated requests and improve service levels.
Travel: Low travel

Key Requirements

  • •Minimum 2 years in software product support in a remote environment.
  • •Prior Ticketmaster or ticketing experience.
  • •Advanced knowledge of ticketing products and the developer’s language (e.g., SQL, HTML, XML, or a programming language).
  • •Excellent communication skills and strong attention to detail for analysing and solving problems.
  • •Experience with incident and change management using ITIL.
Experience:2+ years
Education:Bachelor's in computer science
Skills:CommunicationAttention to detailProblem-solvingOrganizational skillsMentoring
Languages:English
Tech Stack:MicroflexTicketmasterSQLHTMLXMLPowerShellMicrosoft OfficeITILSplunkKibanaZabbixJiraSalesforceMSSQLMySQLAPI troubleshootingIncident managementChange managementConfiguration management

Company Brief

Live Nation Entertainment
Operates a global live entertainment platform that promotes concerts, manages ticketing, and runs venues and festivals. Connects artists, fans, and brands through large-scale events, sponsorships, and digital ticketing services.
Industry: Events & Live Entertainment
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Beverly Hills, United States
Founded: 2010
Glassdoor
Glassdoor: 3.7
WebsiteLinkedInGlassdoor