Customer Success Manager - Chicago

Aalto
Chicago
Workplace: HybridFull timeFunction: Customer Success & Account ManagementExperience: 4+ yearsSkills: ["Communication","Listening","Collaboration","Adaptability","Empathy","Negotiation","Engagement","Creativity","Solution-oriented","Willingness to learn","Goal-oriented"]

Own a customer base and drive successful onboarding and adoption for USA and Canada clients. Serve as a strategic advisor by guiding customers through integrations, training, best practices, and proactive renewals. Build strong relationships, monitor accounts for churn risk, and use customer feedback to improve ways of working and customer satisfaction. Partner across Customer Success teams to expand accounts through upsell and cross-sell.

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Aalto
Aalto
2 days ago

Customer Success Manager - Chicago

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Last checked: 12 hours agoStatus: Live

Job Summary

Own a customer base and drive successful onboarding and adoption for USA and Canada clients. Serve as a strategic advisor by guiding customers through integrations, training, best practices, and proactive renewals. Build strong relationships, monitor accounts for churn risk, and use customer feedback to improve ways of working and customer satisfaction. Partner across Customer Success teams to expand accounts through upsell and cross-sell.
Location: Chicago
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Implement and onboard new customers.
  • •Help customers unlock Teamtailor’s full potential with integrations, best practices, and training opportunities.
  • •Act as a strategic advisor and goal-oriented partner for customers.
  • •Work proactively with renewals and prevent churn risk by tracking account health.
  • •Identify expansion opportunities through upselling and cross-selling, and collect/analyze feedback to improve satisfaction internally.

Pay and Benefits

Perks:Commission

Key Requirements

  • •4+ years of Customer Success experience.
  • •Experience in SaaS.
  • •Experience in HR or Recruiting.
  • •Experience leading complex projects.
  • •Based in Chicago and able to work in a fast-paced, changing environment.
Experience:4+ yearsCustomer successSaaSHRRecruiting
Skills:CommunicationListeningCollaborationAdaptabilityEmpathyNegotiationEngagementCreativitySolution-orientedWillingness to learnGoal-oriented
Languages:French

Company Brief

Aalto
Develops high-altitude platform systems that provide persistent stratospheric connectivity and observation services. The company’s aircraft-like platforms are designed to stay aloft for extended periods for telecom, surveillance, and environmental applications.
Industry: Space Technology
Company Size: Medium (51 to 250 employees)
Growth: Scaleup
Headquarters: Farnborough, United Kingdom
WebsiteLinkedIn