Senior Engineer-MS, Network

NTT
Chennai
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringEducation: bachelorsSkills: ["Troubleshooting","Problem-solving","Incident management"]

Provide second-line networking managed services for clients by proactively monitoring, triaging, and resolving incidents and service requests within SLA. Apply deep knowledge of switching/routing and stack configuration to investigate problems, troubleshoot hardware-level failures, and restore service. Handle network upgrade and replacement activities, support project work as needed, and work with technologies including SD-WAN, ISE, and routing protocols like OSPF/EIGRP/BGP.

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FursaFursa
NTT
NTT
1 year ago

Senior Engineer-MS, Network

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Source: Company careers pageValidated by: Fursa AI
Last checked: 20 hours agoStatus: Live

Job Summary

Provide second-line networking managed services for clients by proactively monitoring, triaging, and resolving incidents and service requests within SLA. Apply deep knowledge of switching/routing and stack configuration to investigate problems, troubleshoot hardware-level failures, and restore service. Handle network upgrade and replacement activities, support project work as needed, and work with technologies including SD-WAN, ISE, and routing protocols like OSPF/EIGRP/BGP.
Location: Chennai
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Proactively monitor client requests/tickets and resolve incidents and requests with medium complexity without breaching SLA.
  • •Investigate and resolve technical incidents and problems to restore client service.
  • •Perform switching and routing troubleshooting, including stack configuration troubleshooting and hardware-level failure diagnosis.
  • •Support network device replacement and production readiness activities using router/switch knowledge.
  • •Contribute to or support project work as required, including upgrades and related networking activities.

Key Requirements

  • •Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience).
  • •CCNP or equivalent certification.
  • •Hands-on experience with IOS/SUP upgradation (e.g., 5K/7K/9K/4500/6500/ASR).
  • •Complete knowledge of routers and switches, including stack configuration and troubleshooting, to resolve complex incidents.
  • •Sound knowledge of network concepts such as VLAN/VTP/STP/VSS/VDC/VPC and routing protocols like OSPF/EIGRP/BGP (including PBR/HSRP/ACL).
Education:Bachelor's
Skills:TroubleshootingProblem-solvingIncident management
Certifications:CCNP
Tech Stack:IOSSUPIOS/SUP upgradationSDWANISEVLANVTPSTPVSSVDCVPCOSPFEIGRPBGPPBRHSRPACLWirelessN7KN5K

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn