Customer Success Associate - VE

Instructure
Manila
Workplace: RemoteFull timeFunction: Customer Success & Account ManagementEducation: bachelorsSkills: ["Communication","Organizational skills","Collaboration","Problem-solving","Customer focus"]

Support APAC customers by partnering with Customer Success Managers to retain and expand revenue across your territory. Help prepare for strategic customer meetings with reports and presentations, coordinate internal teams to resolve escalations, and use regional and customer data to spot trends and growth opportunities. Stay current on product updates, develop digital campaign responses, ensure CRM accuracy in Gainsight and Salesforce, and contribute to APAC playbook documentation and customer feedback action plans.

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FursaFursa
Instructure
Instructure
21 hours ago

Customer Success Associate - VE

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Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

Support APAC customers by partnering with Customer Success Managers to retain and expand revenue across your territory. Help prepare for strategic customer meetings with reports and presentations, coordinate internal teams to resolve escalations, and use regional and customer data to spot trends and growth opportunities. Stay current on product updates, develop digital campaign responses, ensure CRM accuracy in Gainsight and Salesforce, and contribute to APAC playbook documentation and customer feedback action plans.
Location: Manila
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Entry level

Key Responsibilities

  • •Collaborate with Customer Success Managers, Sales, and Renewals to increase market share within existing accounts.
  • •Assist CSMs with strategic customer meeting preparation by creating reports and presentations.
  • •Coordinate internally to resolve complex customer questions, requests, and escalations, and report outcomes back to CSMs.
  • •Analyze trends and use regional, country, and customer data to identify opportunities and support proactive customer growth strategies.
  • •Ensure data accuracy in Gainsight and Salesforce for customer engagement tracking, product utilization, and playbook management.

Pay and Benefits

Perks:Paid LeaveWellness StipendHealth InsuranceRemote Work

Key Requirements

  • •Bachelor’s degree
  • •Outstanding written and verbal communication skills
  • •Ability to set clear expectations and manage issues to resolution
  • •Strong organizational skills with the ability to prioritize in a dynamic environment
  • •Customer-facing experience in the software industry; education sector experience preferred
Experience:Software industryEducation sector
Education:Bachelor's
Skills:CommunicationOrganizational skillsCollaborationProblem-solvingCustomer focus
Tech Stack:GainsightSalesforce

Company Brief

Instructure
Builds and delivers learning management and education technology solutions, best known for the Canvas LMS platform, serving K–12 schools, higher education institutions, and corporate learning programs worldwide.
Industry: EdTech
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Salt Lake City, United States
Founded: 2008
WebsiteLinkedIn