Manager, Implementation Architects- New York City

Orb
United States
Workplace: HybridFull timeUSD 125,000 - 175,000 annuallyFunction: Solutions Engineering & Sales EngineeringExperience: 5+ yearsSkills: ["Communication","Coaching","Cross-functional collaboration","Ownership","Problem-solving"]

Lead a player-coach team of Implementation Architects across SF and NYC, owning the technical post-sales journey from kickoff through go-live and beyond. Coach and develop the team, drive delivery outcomes, and escalate technical blockers for complex implementations. When needed, engineer and ship enhancements (e.g., custom pricing models) and establish consistent implementation methodology, documentation, and best practices.

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FursaFursa
Orb
Orb
2 months ago

Manager, Implementation Architects- New York City

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Source: Company careers pageValidated by: Fursa AI
Last checked: 18 hours agoStatus: Live

Job Summary

Lead a player-coach team of Implementation Architects across SF and NYC, owning the technical post-sales journey from kickoff through go-live and beyond. Coach and develop the team, drive delivery outcomes, and escalate technical blockers for complex implementations. When needed, engineer and ship enhancements (e.g., custom pricing models) and establish consistent implementation methodology, documentation, and best practices.
Location: United States
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Manager level

Key Responsibilities

  • •Lead, coach, and develop a team of Implementation Architects across SF and NYC.
  • •Own delivery outcomes to ensure implementations are on track, customers are unblocked, and quality is high.
  • •Act as an Implementation Architect for a set of customers and resolve complex or at-risk technical blockers.
  • •Drive consistent implementation methodology including kickoffs, technical discovery, API design, and go-live.
  • •Partner with Customer Success to maintain smooth handoffs and long-term account health.

Pay and Benefits

Salary: USD 125,000 - 175,000 annually
Equity and Bonus:Equity
Perks:Health InsuranceDentalVision401kPaid LeaveParental LeaveLearning BudgetEquityCommuter Benefits

Key Requirements

  • •5-7 years of experience in a technical post-sales role such as solutions engineering, implementation consulting, or technical account management.
  • •3-5 years of people management experience with a track record of supporting IC growth and delivering results.
  • •Strong implementation fluency including APIs, webhooks, system integrations, and SQL, with comfort debugging and translating technical tradeoffs.
  • •Proven ability to translate business requirements into technical architecture.
  • •Strong communication skills and the ability to work effectively cross-functionally with engineering teams.
Experience:5+ years
Skills:CommunicationCoachingCross-functional collaborationOwnershipProblem-solving
Tech Stack:TypeScriptReactTailwind CSSPythonPostgreSQLApache DruidClickhouseKafkaSpark StreamingAWSSQLAPIsWebhooks

Company Brief

Orb
Orb provides developer-first billing and revenue infrastructure for modern AI and software companies, enabling usage-based, subscription, token-based, and hybrid pricing with metering, invoicing, and finance integrations.
Industry: SaaS
Company Size: Medium (51 to 250 employees)
Revenue: USD 1M to 5M
Growth: Growth Stage Startup
Funding: Series B
Headquarters: San Francisco, United States
Founded: 2021
Glassdoor
Glassdoor: 1.5
WebsiteLinkedInGlassdoor