ReadMe

4 months ago

Enterprise Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Seasoned Enterprise Support Engineer with deep API expertise to support complex customer environments, act as a primary technical contact for enterprise customers, troubleshoot API/auth/CI/CD/front-end issues, and collaborate with Engineering, Product, and Customer Success to advocate for customer needs and drive product/process improvements.

Location: San Francisco, New York

Workplace: Remote

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

•Serve as a primary technical point of contact for enterprise customers and manage high-stakes interactions across multiple channels.
•Troubleshoot and resolve complex API, authentication, CI/CD, and front-end implementation issues, providing timely and accurate guidance.
•Partner cross-functionally with Engineering, Product, and Customer Success to advocate for customer needs and drive improvements.
•Identify recurring patterns in support cases and propose product or process enhancements to reduce friction.
•Draft executive-ready communications during escalations and incident scenarios and contribute to internal/external documentation.

Pay and Benefits

Perks:Paid LeaveHealth InsuranceVisionDentalHybrid WorkGym MembershipParental LeaveLearning Budget

Key Requirements

•Excellent experience supporting enterprise or high-growth SaaS customers.
•Deep API expertise and ability to troubleshoot API, authentication, CI/CD, and front-end issues.
•Strong technical judgment and ability to communicate clearly with stakeholders from developers to executives.
•Proven ability to navigate ambiguity, manage high-stakes situations, and advocate for customer needs.
•Excellent written and executive-ready communication during escalations or incidents.

Experience:SaaSEnterpriseAPI

Skills:CommunicationStakeholder managementProblem-solvingCalmnessAnalytical thinking

Languages:English

Tech Stack:APIsSwaggerOpenAPIOAuthSAMLSSOGitCI/CDHTMLCSSJavaScriptMarkdownChrome DevToolsCLINpmOpenAIClaudeChatGPT

Company Brief

ReadMe

Provides an interactive, customizable platform for API documentation and developer hubs that helps teams create, manage, and monitor API docs while engaging developer communities and improving onboarding and troubleshooting.

Industry: Developer Tools

Company Size: Medium (51 to 250 employees)

Revenue: USD 10M to 25M

Growth: Growth Stage Startup

Funding: Series A

Headquarters: San Francisco, United States

Founded: 2015

Glassdoor: 4.3

Website LinkedIn Glassdoor

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ReadMe

4 months ago

Enterprise Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Location: San Francisco, New York

Workplace: Remote

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

•Serve as a primary technical point of contact for enterprise customers and manage high-stakes interactions across multiple channels.
•Troubleshoot and resolve complex API, authentication, CI/CD, and front-end implementation issues, providing timely and accurate guidance.
•Partner cross-functionally with Engineering, Product, and Customer Success to advocate for customer needs and drive improvements.
•Identify recurring patterns in support cases and propose product or process enhancements to reduce friction.
•Draft executive-ready communications during escalations and incident scenarios and contribute to internal/external documentation.

Pay and Benefits

Perks:Paid LeaveHealth InsuranceVisionDentalHybrid WorkGym MembershipParental LeaveLearning Budget

Key Requirements

•Excellent experience supporting enterprise or high-growth SaaS customers.
•Deep API expertise and ability to troubleshoot API, authentication, CI/CD, and front-end issues.
•Strong technical judgment and ability to communicate clearly with stakeholders from developers to executives.
•Proven ability to navigate ambiguity, manage high-stakes situations, and advocate for customer needs.
•Excellent written and executive-ready communication during escalations or incidents.

Experience:SaaSEnterpriseAPI

Skills:CommunicationStakeholder managementProblem-solvingCalmnessAnalytical thinking

Languages:English

Tech Stack:APIsSwaggerOpenAPIOAuthSAMLSSOGitCI/CDHTMLCSSJavaScriptMarkdownChrome DevToolsCLINpmOpenAIClaudeChatGPT

Company Brief

ReadMe

Industry: Developer Tools

Company Size: Medium (51 to 250 employees)

Revenue: USD 10M to 25M

Growth: Growth Stage Startup

Funding: Series A

Headquarters: San Francisco, United States

Founded: 2015

Glassdoor: 4.3

Website LinkedIn Glassdoor