Bilingual Service Coordinator

Eaton
Toronto
Workplace: HybridFull time59,000 - 73,000 annuallyFunction: Executive & General ManagementExperience: 2+ yearsEducation: bachelorsSkills: ["Customer focus","Interpersonal skills","Organizational skills","Project management","Conflict resolution"]

Coordinate regional project order execution as the commercial liaison between product lines, field service representatives, and customers. Serve as the customer advocate by escalating issues appropriately, maintaining internal/external customer relationships, and communicating schedule status, expediting, change orders, logistics, and financial management. Support continuous improvement and daily communications across phone and email, while ensuring compliance with occupational health and safety and applying Lean tools to complex orders.

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Eaton
Eaton
1 week ago

Bilingual Service Coordinator

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Source: Company careers pageValidated by: Fursa AI
Last checked: 48 minutes agoStatus: Live

Job Summary

Coordinate regional project order execution as the commercial liaison between product lines, field service representatives, and customers. Serve as the customer advocate by escalating issues appropriately, maintaining internal/external customer relationships, and communicating schedule status, expediting, change orders, logistics, and financial management. Support continuous improvement and daily communications across phone and email, while ensuring compliance with occupational health and safety and applying Lean tools to complex orders.
Location: Toronto
Workplace: Hybrid
Employment Type: Full time
Job Function: Executive & General Management
Seniority: Mid level

Key Responsibilities

  • •Act as the commercial liaison between product lines, field service representatives, and customers during regional project order execution
  • •Serve as customer advocate by communicating urgency, escalating issues, and maintaining relationships within the assigned territory or vertical segment
  • •Promote proactive project management with accurate communication on schedule status, expediting, change orders, logistics, and order financial management
  • •Manage daily telephone and email activities, providing guidance, solutions, updates, and backup support for colleagues
  • •Ensure compliance with occupational health and safety laws and regulations and participate in Lean manufacturing activities

Pay and Benefits

Salary: 59,000 - 73,000 annually
Perks:Health InsuranceRetirement Benefits

Key Requirements

  • •Post-secondary diploma or degree in a relevant field
  • •Fluency in French and English to communicate with colleagues, customers, and partners and understand field technical documentation
  • •Minimum two (2) years of customer service experience
  • •Legally authorized to work in Canada without company sponsorship now and in the future
  • •Proficiency in Microsoft Office suite (Outlook, Word, Excel, PowerPoint, SharePoint)
Experience:2+ years
Education:Bachelor's in relevant field
Skills:Customer focusInterpersonal skillsOrganizational skillsProject managementConflict resolution
Languages:FrenchEnglish
Tech Stack:Microsoft OfficeOutlookWordExcelPowerPointSharePointLean

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Eaton
Designs, manufactures, and distributes electrical components, power management systems, and industrial equipment for energy, aerospace, vehicle, and industrial markets worldwide, focusing on efficiency, safety, and sustainability.
Industry: Industrial Machinery
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Dublin, Ireland
Founded: 1911
WebsiteLinkedIn