Assistant Manager, Front Office

Kerzer International
United States
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceExperience: 2+ yearsSkills: ["Communication","Interpersonal skills","Listening","Problem-solving","Leadership","Mentoring"]

Support daily Front Office operations by overseeing the guest experience from arrival to departure, ensuring rooms are assigned accurately and service standards are met. Manage guest requests, complaints, and issue resolution while documenting concerns and communicating them in team meetings. Maintain product and policy knowledge, support Front Office upselling, ensure credit control compliance, and lead front-desk colleagues through training, coaching, and shift coverage across guest-facing teams.

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Kerzer International
Kerzer International
3 days ago

Assistant Manager, Front Office

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Last checked: Just nowStatus: Live

Job Summary

Support daily Front Office operations by overseeing the guest experience from arrival to departure, ensuring rooms are assigned accurately and service standards are met. Manage guest requests, complaints, and issue resolution while documenting concerns and communicating them in team meetings. Maintain product and policy knowledge, support Front Office upselling, ensure credit control compliance, and lead front-desk colleagues through training, coaching, and shift coverage across guest-facing teams.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Manage daily Front Office operations while maintaining service standards and operational efficiency.
  • •Ensure rooms are accurately assigned based on reservations, room categories, and guest preferences.
  • •Maintain knowledge of room types, rates, discounts, and policies; support Front Office upselling programs.
  • •Ensure compliance with credit control procedures and respond promptly to guest requests, complaints, and issues.
  • •Lead, motivate, and support Front Office colleagues with training, coaching, mentoring, and shift coverage as needed.

Pay and Benefits

Perks:Health InsuranceDentalVisionLife Insurance401kPaid Leave

Key Requirements

  • •Minimum 2 years of Front Office experience in a luxury hotel or resort setting.
  • •Assistant Manager level management experience is preferred.
  • •Proven knowledge of hospitality operations, revenue management, and team development.
  • •Excellent written and verbal English communication skills.
  • •Proficiency with Microsoft Office, Opera, and other hospitality applications.
Experience:2+ yearsLuxury hospitality
Skills:CommunicationInterpersonal skillsListeningProblem-solvingLeadershipMentoring
Languages:English
Tech Stack:Microsoft OfficeOpera

Company Brief

Kerzer International
Kerzner International develops and manages luxury resorts, hotels and branded leisure destinations worldwide, including Atlantis and One&Only properties, delivering integrated hospitality, entertainment and residential experiences at premier beachfront and destination locations.
Industry: Hotels & Resorts
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Dubai, United Arab Emirates
Founded: 1972
WebsiteLinkedIn