Universal Banker- Jalandhar (Noida, UP, IN, 201301)

HSBC
Noida
Workplace: OnsiteFull timeFunction: Banking, Lending & CreditExperience: 2-3 yearsEducation: bachelorsSkills: ["Communication","Interpersonal skills","Organizational skills","Teamwork","Customer orientation"]

Drive customer-facing branch operations for International Wealth and Premier Banking by managing walk-in customer needs across front office and teller areas. Apply TCF principles in daily interactions to move from transaction processing to need-based selling, handle complaints and escalations, and migrate customers to alternate delivery channels. Maintain branch hygiene, ensure adherence to operational standards, and meet KPIs through customer acquisition and cross-selling credit cards, personal loans, and wealth insurance products.

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FursaFursa
HSBC
HSBC
4 days ago

Universal Banker- Jalandhar (Noida, UP, IN, 201301)

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Last checked: 16 hours agoStatus: Live

Job Summary

Drive customer-facing branch operations for International Wealth and Premier Banking by managing walk-in customer needs across front office and teller areas. Apply TCF principles in daily interactions to move from transaction processing to need-based selling, handle complaints and escalations, and migrate customers to alternate delivery channels. Maintain branch hygiene, ensure adherence to operational standards, and meet KPIs through customer acquisition and cross-selling credit cards, personal loans, and wealth insurance products.
Location: Noida
Workplace: Onsite
Employment Type: Full time
Job Function: Banking, Lending & Credit
Seniority: Mid level

Key Responsibilities

  • •Deliver branch customer interface functions to achieve customer satisfaction and operational efficiency.
  • •Apply TCF principles to transition from transaction processing to need-based sales.
  • •Maintain branch hygiene standards, including display of promotional materials and cleanliness of banking hall and ATMs.
  • •Manage customer complaints and escalations, ensuring a positive customer experience.
  • •Achieve KPIs by acquiring new customers and cross-selling credit cards, personal loans, and general & wealth insurance products.

Key Requirements

  • •Graduate degree.
  • •2-3 years of experience.
  • •Holistic understanding of branch operations, processes, and customer service requirements.
  • •Exceptional, up-to-date knowledge of banking products, systems, and procedures.
  • •Awareness of AML risk and adherence to regulatory guidelines and internal AML & Sanctions policy.
Experience:2-3 yearsBanking
Education:Bachelor's
Skills:CommunicationInterpersonal skillsOrganizational skillsTeamworkCustomer orientation
Certifications:FEDAINISMIRDA
Tech Stack:AI-enabled tools

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn