Mashreq

4 months ago

Virtual Relationship Manager - NeoBiz (Mashreq Bank Pakistan Limited)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 22 hours agoStatus: Live

Job Summary

The Virtual Relationship Manager acts as the digital bridge between the bank and SME clients, driving proactive engagement, overseeing onboarding and post-onboarding support, and delivering tailored financial solutions to grow revenue. The role emphasizes client satisfaction, compliance, and a customer-centric, tech-driven banking experience, with a focus on lead management, NSTP scenarios, and cross-selling within first months.

Location: Pakistan

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Drive proactive client engagement and lead management to acquire new SME clients.
•Oversee seamless onboarding and post-onboarding support for customers to ensure satisfaction and retention.
•Provide tailored financial solutions and manage client relationships to grow revenue and cross-sell within initial months.
•Handle client servicing and complaints with a focus on quick resolution and customer delight.
•Monitor NSTP scenarios and maintain high standards of compliance and risk controls.

Key Requirements

•5-7 years of experience in a similar job
•Strong sales knowledge and market trends/investments/financial markets knowledge
•Strong interpersonal and cultural sensitivity skills
•Relationship management and networking abilities; extrovert/amiable personality
•Analytical and numeric skills; problem-resolution skills; ability to work under pressure

Experience:5-7 yearsBankingFinancial services

Skills:CommunicationRelationship managementInterpersonal skillsProblem solvingAnalytical thinking

Languages:English

Company Brief

Mashreq

Mashreq Bank is a UAE-headquartered full-service bank offering retail, corporate, Islamic and digital banking, treasury, and capital markets services across the Middle East and internationally.

Industry: Banking

Company Size: Enterprise (1,001+ employees)

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Dubai, United Arab Emirates

Founded: 1967

Glassdoor: 3.3

Website LinkedIn Glassdoor

Loading job details...

Preparing the role view and application actions.

Mashreq

4 months ago

Virtual Relationship Manager - NeoBiz (Mashreq Bank Pakistan Limited)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 22 hours agoStatus: Live

Job Summary

Location: Pakistan

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Drive proactive client engagement and lead management to acquire new SME clients.
•Oversee seamless onboarding and post-onboarding support for customers to ensure satisfaction and retention.
•Provide tailored financial solutions and manage client relationships to grow revenue and cross-sell within initial months.
•Handle client servicing and complaints with a focus on quick resolution and customer delight.
•Monitor NSTP scenarios and maintain high standards of compliance and risk controls.

Key Requirements

•5-7 years of experience in a similar job
•Strong sales knowledge and market trends/investments/financial markets knowledge
•Strong interpersonal and cultural sensitivity skills
•Relationship management and networking abilities; extrovert/amiable personality
•Analytical and numeric skills; problem-resolution skills; ability to work under pressure

Experience:5-7 yearsBankingFinancial services

Skills:CommunicationRelationship managementInterpersonal skillsProblem solvingAnalytical thinking

Languages:English

Company Brief

Mashreq

Mashreq Bank is a UAE-headquartered full-service bank offering retail, corporate, Islamic and digital banking, treasury, and capital markets services across the Middle East and internationally.

Industry: Banking

Company Size: Enterprise (1,001+ employees)

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Dubai, United Arab Emirates

Founded: 1967

Glassdoor: 3.3

Website LinkedIn Glassdoor