Virtual Relationship Manager - NeoBiz (Mashreq Bank Pakistan Limited)

Mashreq
Pakistan
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 5-7 yearsSkills: ["Communication","Relationship management","Interpersonal skills","Problem solving","Analytical thinking"]

The Virtual Relationship Manager acts as the digital bridge between the bank and SME clients, driving proactive engagement, overseeing onboarding and post-onboarding support, and delivering tailored financial solutions to grow revenue. The role emphasizes client satisfaction, compliance, and a customer-centric, tech-driven banking experience, with a focus on lead management, NSTP scenarios, and cross-selling within first months.

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FursaFursa
Mashreq
Mashreq
6 months ago

Virtual Relationship Manager - NeoBiz (Mashreq Bank Pakistan Limited)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

The Virtual Relationship Manager acts as the digital bridge between the bank and SME clients, driving proactive engagement, overseeing onboarding and post-onboarding support, and delivering tailored financial solutions to grow revenue. The role emphasizes client satisfaction, compliance, and a customer-centric, tech-driven banking experience, with a focus on lead management, NSTP scenarios, and cross-selling within first months.
Location: Pakistan
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Drive proactive client engagement and lead management to acquire new SME clients.
  • •Oversee seamless onboarding and post-onboarding support for customers to ensure satisfaction and retention.
  • •Provide tailored financial solutions and manage client relationships to grow revenue and cross-sell within initial months.
  • •Handle client servicing and complaints with a focus on quick resolution and customer delight.
  • •Monitor NSTP scenarios and maintain high standards of compliance and risk controls.

Key Requirements

  • •5-7 years of experience in a similar job
  • •Strong sales knowledge and market trends/investments/financial markets knowledge
  • •Strong interpersonal and cultural sensitivity skills
  • •Relationship management and networking abilities; extrovert/amiable personality
  • •Analytical and numeric skills; problem-resolution skills; ability to work under pressure
Experience:5-7 yearsBankingFinancial services
Skills:CommunicationRelationship managementInterpersonal skillsProblem solvingAnalytical thinking
Languages:English

Company Brief

Mashreq
Mashreq Bank is a UAE-headquartered full-service bank offering retail, corporate, Islamic and digital banking, treasury, and capital markets services across the Middle East and internationally.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Dubai, United Arab Emirates
Founded: 1967
Glassdoor
Glassdoor: 3.3
WebsiteLinkedInGlassdoor