Customer Service Associate II

Avantor
Netherlands
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Education: bachelorsSkills: ["Communication","Collaboration","Problem-solving","Time management","Customer service"]

Provide day-to-day customer service for Avantor Fluid Handling in Hillegom, handling inquiries on order status and product defects, logging interactions, escalating issues when needed, and ensuring timely resolutions. Communicate clearly with customers, offer basic product recommendations, and collaborate with purchasing and logistics to maintain compliance and a high level of customer satisfaction.

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FursaFursa
Avantor
Avantor
3 months ago

Customer Service Associate II

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 19 days agoStatus: Live

Job Summary

Provide day-to-day customer service for Avantor Fluid Handling in Hillegom, handling inquiries on order status and product defects, logging interactions, escalating issues when needed, and ensuring timely resolutions. Communicate clearly with customers, offer basic product recommendations, and collaborate with purchasing and logistics to maintain compliance and a high level of customer satisfaction.
Location: Netherlands
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Owns the customer request and experience from initiation to conclusion
  • •Manage inbound customer communication regarding service status, orders, and issues
  • •Coordinate and expedite customer orders, ensuring timely resolution of challenges and accurate documentation
  • •Oversee the order processing, from initial entry through to final shipping, guaranteeing smooth and efficient processing
  • •Maintain comprehensive records and documentation to uphold operational efficiency, compliance standards, and organizational integrity

Key Requirements

  • •Education: MBO/ Bachelor’s degree in Administration or similar field
  • •Several years of applicable experience in a customer service role
  • •Strong communication skills in English, and good level of Dutch is required
  • •Proficiency in MS Office Suite including MS Excel
  • •Knowledge of Exact, Epicor or similar ERP system is a plus
Experience:Life sciencesLaboratory productsBiopharma
Education:Bachelor's
Skills:CommunicationCollaborationProblem-solvingTime managementCustomer service
Languages:EnglishDutch
Tech Stack:MS ExcelMS OfficeERPExactEpicor

Company Brief

Avantor
Provides mission-critical products and services to support life sciences, advanced technologies, and applied materials customers worldwide, including lab supplies, chemical reagents, equipment, and supply chain solutions.
Industry: Wholesale & Distribution
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Radnor, United States
WebsiteLinkedIn