Customer Support Specialist (global)

Beehiiv
Anywhere
Workplace: RemoteFull timeFunction: Customer Support (Service Desk)Experience: 3+ yearsSkills: ["Communication","Problem-solving","Customer relationship management","Organization","Ownership mentality"]

Serve as the main point of contact for customer escalations, driving timely, proactive resolutions across the customer lifecycle from onboarding through renewal. Advocate for customers and coordinate cross-functionally with Sales and Product to unblock users. Create and maintain documentation, processes, and reusable support assets (macros, prompts, small automations) while working evenings, weekends, and holidays as needed in a fast, AI-rebuilt support environment.

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Beehiiv
Beehiiv
3 weeks ago

Customer Support Specialist (global)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live

Job Summary

Serve as the main point of contact for customer escalations, driving timely, proactive resolutions across the customer lifecycle from onboarding through renewal. Advocate for customers and coordinate cross-functionally with Sales and Product to unblock users. Create and maintain documentation, processes, and reusable support assets (macros, prompts, small automations) while working evenings, weekends, and holidays as needed in a fast, AI-rebuilt support environment.
Location: Anywhere
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Act as the main point of contact for customer escalations to drive timely, proactive resolution.
  • •Work across the customer lifecycle, supporting onboarding, ongoing help, and renewal.
  • •Become the customer advocate to drive cross-functional projects with Sales, Product, and Support.
  • •Unblock and assist users to achieve their desired outcomes.
  • •Create and maintain documentation and reusable support assets such as prompts, macros, and small automations.

Pay and Benefits

Equity and Bonus:Equity
Perks:Health InsuranceDentalVision401kPaid LeaveEquityLearning Budget

Key Requirements

  • •3+ years of experience in a similar support role
  • •Prior experience working with Zendesk and other support tools
  • •Excellent customer relationship management skills
  • •Strong communication skills (listening and writing)
  • •Technical problem-solving skills to resolve user issues with care
Experience:3+ yearsCustomer supportZendeskEmail platformSaaS
Skills:CommunicationProblem-solvingCustomer relationship managementOrganizationOwnership mentality
Tech Stack:ZendeskMacrosPrompts

Company Brief

Beehiiv
beehiiv provides an all-in-one email newsletter and publishing platform that helps creators and publishers build, grow, and monetize audiences with tools for email delivery, analytics, ad monetization, and website building.
Industry: Publishing
Company Size: Medium (51 to 250 employees)
Revenue: USD 10M to 25M
Growth: Growth Stage Startup
Funding: Series B
Headquarters: New York, United States
Founded: 2021
Glassdoor
Glassdoor: 4.7
WebsiteLinkedInGlassdoor