Manager, IT Support

Barracuda Networks
Bengaluru
Workplace: OnsiteFull timeFunction: IT Support & HelpdeskExperience: 7-10 yearsEducation: bachelorsSkills: ["Project management","Communication","Customer focus","Leadership","Collaboration"]

Lead and develop the IT support team at Barracuda, driving service quality through system and technology upgrades. Own escalation management, KPI tracking, and cross‑functional collaboration to align IT support with business goals. Oversee IT systems, security configurations, and process improvements while staying current with industry trends to optimize overall service delivery.

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Barracuda Networks
Barracuda Networks
3 months ago

Manager, IT Support

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Lead and develop the IT support team at Barracuda, driving service quality through system and technology upgrades. Own escalation management, KPI tracking, and cross‑functional collaboration to align IT support with business goals. Oversee IT systems, security configurations, and process improvements while staying current with industry trends to optimize overall service delivery.
Location: Bengaluru
Workplace: Onsite
Employment Type: Full time
Job Function: IT Support & Helpdesk
Seniority: Manager level

Key Responsibilities

  • •Lead IT projects related to support services, such as system upgrades and new technology implementations, ensuring successful project delivery
  • •Design and execute IT support strategies and processes to enhance service delivery, improve customer satisfaction, and streamline operations
  • •Manage and resolve escalated technical issues and high-priority incidents, ensuring timely and effective solutions
  • •Track and analyze KPIs related to IT support, generating reports and insights to drive continuous improvement
  • •Ensure proper administration of IT systems and networks, including user account management, system updates, and security configurations

Pay and Benefits

Equity and Bonus:Equity
Perks:Equity

Key Requirements

  • •Bachelor's or Master's degree in information technology, computer science, information systems, or equivalent
  • •7-10 years of IT support experience (or 5-8 years with master's) with hands-on hardware/software troubleshooting
  • •3+ years of management experience
  • •ITIL v3/v4 Certification in IT Service Management (preferred) and CompTIA A+, Network+, or Security+ OR Microsoft Azure Fundamentals or equivalent cloud certifications
  • •Strong skills in project management, stakeholder collaboration, and leadership to drive service improvements
Experience:7-10 yearsInformation technologyIT operations
Education:Bachelor's
Skills:Project managementCommunicationCustomer focusLeadershipCollaboration
Certifications:ITIL v3/v4CompTIA A+Network+Security+Azure Fundamentals
Tech Stack:ITILAzure

Company Brief

Barracuda Networks
Provides cloud-enabled security and data protection solutions including email protection, network and application security, and backup and recovery services for businesses, service providers, and government organizations worldwide.
Industry: Cybersecurity
Company Size: Enterprise (1,001+ employees)
Revenue: USD 250M to 500M
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Campbell, United States
Founded: 2003
WebsiteLinkedIn