SALESFORCE OPS (SRE AND INCIDENTS) MANAGER

Edenred
France
Workplace: OnsiteFull timeFunction: DevOps, Cloud & InfrastructureSkills: ["Strong communication","Proactive mindset","Resilience","Calm under pressure","Team spirit"]

Lead an agile-at-scale operational team responsible for Salesforce-powered systems supporting client-facing products. Drive operational excellence across SRE and incident management by monitoring proactively, minimizing downtime, and managing the full incident lifecycle from detection to root-cause and preventive actions. Collaborate with Product, Tech, and Design to build resilience into releases, implement automation for deployment and operational tasks, and maintain documentation, training, and certification programs for local BU administrators.

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Edenred
Edenred
1 day ago

SALESFORCE OPS (SRE AND INCIDENTS) MANAGER

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Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live

Job Summary

Lead an agile-at-scale operational team responsible for Salesforce-powered systems supporting client-facing products. Drive operational excellence across SRE and incident management by monitoring proactively, minimizing downtime, and managing the full incident lifecycle from detection to root-cause and preventive actions. Collaborate with Product, Tech, and Design to build resilience into releases, implement automation for deployment and operational tasks, and maintain documentation, training, and certification programs for local BU administrators.
Location: France
Workplace: Onsite
Employment Type: Full time
Job Function: DevOps, Cloud & Infrastructure
Seniority: Manager level

Key Responsibilities

  • •Manage a team working on SRE, incidents, and local BU autonomy.
  • •Ensure reliability and performance of Salesforce environments through proactive monitoring, incident detection, and resolution.
  • •Manage the end-to-end incident lifecycle, coordinating response teams, communicating with stakeholders, and driving root-cause analyses and preventive actions.
  • •Collaborate with Product, Tech, and Design teams to embed resilience and operational best practices into new developments and releases.
  • •Implement and maintain automation for deployment, monitoring, and operational tasks, and maintain operational documentation and knowledge sharing.

Key Requirements

  • •Demonstrated expertise with Salesforce platform operations, including administration.
  • •Solid experience in Site Reliability Engineering practices (monitoring, alerting, incident management, capacity planning, automation).
  • •Proficiency using tools such as New Relic or Datadog and incident management platforms like PagerDuty and Jira.
  • •Familiarity with cloud infrastructure (AWS preferred) and integration technologies supporting Salesforce ecosystems.
  • •Experience working in agile environments, ideally with SAFe or similar scaling frameworks.
Skills:Strong communicationProactive mindsetResilienceCalm under pressureTeam spirit
Languages:English
Tech Stack:SalesforceNew RelicDatadogPagerDutyJiraAWSZuoraSAFeAgileMiddlewareThird-party APIs

Company Brief

Edenred
Provides prepaid corporate services and solutions including employee benefits, meal vouchers, expense management, and fleet & mobility solutions to businesses worldwide, enabling workplace services and digitized payment solutions.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Paris, France
Founded: 2010
WebsiteLinkedIn