Customer Support Representative (Italian Speaker)

Eaton
Budapest
Workplace: HybridFull timeFunction: Customer Support (Service Desk)Experience: 1-3 yearsEducation: bachelorsSkills: ["Customer-focused mindset","Strong written and verbal communication","Attention to detail","Organizational skills","Problem-solving"]

Provide commercial customer support for a portfolio in the project business segment, handling inquiries by phone, chat, and email while managing orders, pricing checks, and clearing tasks in line with company policies. Resolve complaints, coordinate delivery and billing across multiple product lines, and support pre- and post-sales activities such as order status, returns, repairs, and accounts receivable collections. Work with sales teams across EMEA and customers to ensure proactive communication and high customer satisfaction.

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Eaton
Eaton
2 weeks ago

Customer Support Representative (Italian Speaker)

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Last checked: 8 hours agoStatus: Live

Job Summary

Provide commercial customer support for a portfolio in the project business segment, handling inquiries by phone, chat, and email while managing orders, pricing checks, and clearing tasks in line with company policies. Resolve complaints, coordinate delivery and billing across multiple product lines, and support pre- and post-sales activities such as order status, returns, repairs, and accounts receivable collections. Work with sales teams across EMEA and customers to ensure proactive communication and high customer satisfaction.
Location: Budapest
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Handle customer and internal inquiries via phone, chat, and email in a professional and timely manner.
  • •Manage customer orders, including order entry, price verification, and order clearing according to Eaton policies.
  • •Resolve customer complaints and issues while maintaining proactive communication across internal teams and multiple product lines.
  • •Coordinate the delivery and billing process for multiple product lines, including sequencing of project orders to meet customer requirements.
  • •Support pre-sales and post-sales service activities and provide support to sales teams across EMEA and external customers.

Pay and Benefits

Perks:Home Office

Key Requirements

  • •Bachelor's degree (BSc/BA).
  • •1-3 years of experience in customer support, customer service, order management, or a related field.
  • •English proficiency at a minimum of B2 level.
  • •Italian proficiency at a minimum of B2 level (written and spoken).
  • •Basic knowledge of MS Office; experience with SAP, Oracle, or case management tools is an advantage.
Experience:1-3 years
Education:Bachelor's
Skills:Customer-focused mindsetStrong written and verbal communicationAttention to detailOrganizational skillsProblem-solving
Languages:EnglishItalian
Tech Stack:MS OfficeSAPOracleCase Management

Company Brief

Eaton
Designs, manufactures, and distributes electrical components, power management systems, and industrial equipment for energy, aerospace, vehicle, and industrial markets worldwide, focusing on efficiency, safety, and sustainability.
Industry: Industrial Machinery
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Dublin, Ireland
Founded: 1911
WebsiteLinkedIn