Manager, Account Management, SME & Growth, France

Airwallex
Paris
Workplace: HybridFull timeFunction: Marketing & GrowthExperience: 5+ yearsSkills: ["Ownership","Coaching","Commercial judgement","Cross-functional influence","Process improvement"]

Lead and develop a team of four Account Managers for Airwallex’s French SME customer base. Own the post-sale operating model across onboarding, adoption, proving value, and expansion, while staying hands-on with strategic accounts and escalations. Build portfolio strategy, improve leading and lagging NRR metrics, and create the operating system through playbooks and closed-loop voice-of-customer processes with cross-functional teams across France.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Airwallex
Airwallex
18 hours ago

Manager, Account Management, SME & Growth, France

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live

Job Summary

Lead and develop a team of four Account Managers for Airwallex’s French SME customer base. Own the post-sale operating model across onboarding, adoption, proving value, and expansion, while staying hands-on with strategic accounts and escalations. Build portfolio strategy, improve leading and lagging NRR metrics, and create the operating system through playbooks and closed-loop voice-of-customer processes with cross-functional teams across France.
Location: Paris
Workplace: Hybrid
Employment Type: Full time
Job Function: Marketing & Growth
Seniority: Manager level

Key Responsibilities

  • •Lead and coach four Account Managers through 1:1s, account reviews, call coaching, and development plans.
  • •Own customer outcomes and portfolio strategy across onboarding, adoption, proving value, renewals, and expansion.
  • •Improve NRR leading indicators and lagging outcomes (retention, GRR/NRR, satisfaction, advocacy) through coverage models and success outcomes.
  • •Drive repeatable, customer-led expansion motions across payments, FX, cards, spend, and related products; personally support strategic renewals and executive conversations.
  • •Build the operating system with onboarding/adoption/escalation/renewal playbooks, weekly risk and escalation reviews, CRM standards, forecasting, and closed-loop voice-of-customer processes.

Key Requirements

  • •5+ years in account management, customer success, sales, expansion, or a related B2B commercial role.
  • •2+ years of direct people management, ideally leading a team of 3–8.
  • •Proven ownership of retention, renewals, expansion, adoption, customer health, or comparable outcomes.
  • •Experience using NRR/GRR/churn, adoption, time-to-value, and customer satisfaction metrics.
  • •Experience in B2B SaaS, fintech, payments, banking, FX, or other complex operational environments.
Experience:5+ yearsB2B SaaSFintechPaymentsBankingFXSpend management
Skills:OwnershipCoachingCommercial judgementCross-functional influenceProcess improvement
Languages:FrenchEnglish

Company Brief

Airwallex
Airwallex is a global payments and financial platform that provides business accounts, cross-border payments, treasury, corporate cards, and embedded finance APIs to help companies manage global financial operations and scale internationally.
Industry: Fintech Infrastructure
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series E+
Headquarters: Singapore, Singapore
Founded: 2015
Glassdoor
Glassdoor: 3.7
WebsiteLinkedInGlassdoor