Global IT Asset & Service Desk Specialist

Fever Up
Madrid
Workplace: OnsiteFull timeFunction: IT Support & HelpdeskSkills: ["Organizational skills","Independent work"]

Ensure Fever’s technology runs smoothly on a global scale by standardizing hardware, imaging, and provisioning processes across international locations. Manage inventory and asset controls, handle onboarding and offboarding equipment and access, and lead international procurement of laptops, peripherals, and licenses. Administer the helpdesk system to resolve incidents and provide first- and second-level IT support across time zones.

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Fever Up
Fever Up
1 month ago

Global IT Asset & Service Desk Specialist

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Ensure Fever’s technology runs smoothly on a global scale by standardizing hardware, imaging, and provisioning processes across international locations. Manage inventory and asset controls, handle onboarding and offboarding equipment and access, and lead international procurement of laptops, peripherals, and licenses. Administer the helpdesk system to resolve incidents and provide first- and second-level IT support across time zones.
Location: Madrid
Workplace: Onsite
Employment Type: Full time
Job Function: IT Support & Helpdesk
Seniority: Mid level

Key Responsibilities

  • •Prepare, implement, and maintain international inventory control, including standardizing OS imaging and configuration for global device deployment.
  • •Manage employee onboarding and offboarding by preparing, configuring, delivering equipment, and recovering/formatting/revoking access for departing employees.
  • •Lead international procurement of technology inventory (laptops, peripherals, licenses) and manage supplier relationships.
  • •Administer the helpdesk system, resolving incidents, prioritizing tasks, and providing first- and second-level support across time zones.

Pay and Benefits

Perks:Health InsuranceGym MembershipEnglish Lessons

Key Requirements

  • •1 to 3 years of experience in help desk, IT support, or systems technician roles.
  • •High level of English to manage international purchases and provide support across time zones.
  • •Experience using ticketing tools such as Jira, Zendesk, or Freshservice.
  • •Knowledge of device deployment, MDM management (Intune, WS1), and operating systems (Windows/macOS).
  • •Strong organizational skills and the ability to work independently.
Skills:Organizational skillsIndependent work
Languages:English
Tech Stack:JiraZendeskFreshserviceIntuneWS1WindowsMacOS

Company Brief

Fever Up
Fever is a global events discovery and ticketing platform that curates and sells experiences, from immersive theatre and pop-ups to concerts and local activities, helping venues and organizers reach audiences worldwide.
Industry: Events & Live Entertainment
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Headquarters: Madrid, Spain
Founded: 2011
WebsiteLinkedIn