Service Manager

EquipmentShare
United States
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringEducation: high_schoolSkills: ["Interpersonal skills","Problem-solving","Customer service","Teamwork","Communication"]

Lead a heavy equipment rental maintenance team in Stillwater, using EquipmentShare’s T3 platform to create and monitor work orders, track service intervals, diagnose issues, and ensure parts are ordered correctly. Coordinate repairs for customer and company-owned equipment, supervise mechanics and service personnel quality, and respond to customer inquiries and complaints. Drive training and development while maintaining a safe work environment and sustaining high customer satisfaction.

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EquipmentShare
EquipmentShare
1 day ago

Service Manager

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 20 hours agoStatus: Live

Job Summary

Lead a heavy equipment rental maintenance team in Stillwater, using EquipmentShare’s T3 platform to create and monitor work orders, track service intervals, diagnose issues, and ensure parts are ordered correctly. Coordinate repairs for customer and company-owned equipment, supervise mechanics and service personnel quality, and respond to customer inquiries and complaints. Drive training and development while maintaining a safe work environment and sustaining high customer satisfaction.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Manager level

Key Responsibilities

  • •Use the T3 platform to create, assign, and monitor work orders; track service intervals and diagnose issues using data.
  • •Coordinate and supervise the quality performance of equipment mechanics and service personnel.
  • •Schedule repairs for customer and company-owned rental equipment.
  • •Maintain and nurture customer relationships to ensure satisfaction and keep customers updated on additional ways EquipmentShare can help.
  • •Train and develop employees and maintain a safe work environment; respond promptly to customer inquiries and communications.

Pay and Benefits

Perks:Health InsuranceDentalVision401kPaid LeaveGym MembershipPaid Volunteer

Key Requirements

  • •3+ years of maintenance and service experience in a rental industry or related construction field (preferred).
  • •Experience leading maintenance teams.
  • •Strong interpersonal and problem-solving skills, with superior customer service and communication (verbal/written).
  • •Adaptable to a fast-paced, growing company and able to learn EquipmentShare products and services.
  • •High school diploma; trade school certificate preferred; experience in field service, maintenance, and repair preferred.
Experience:Rental industryConstruction industry
Education:High School
Skills:Interpersonal skillsProblem-solvingCustomer serviceTeamworkCommunication
Licenses:Valid driver's license
Languages:English
Tech Stack:T3 platform

Company Brief

EquipmentShare
Provides equipment rental, telematics, and fleet management solutions for the construction industry, combining a marketplace for heavy equipment with software to optimize operations, uptime, and asset utilization.
Industry: Construction Tech
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: Columbia, United States
Founded: 2015
WebsiteLinkedIn