Shift Supervisor (M2) - Boise, ID

Applied Materials
Boise
Workplace: OnsiteFull timeUSD 72,000 - 99,000Function: Solutions Engineering & Sales EngineeringSkills: ["Leadership","Coaching","Problem-solving","Interpersonal communication","Customer focus"]

Lead customer service operations for a district by managing, coaching, and directing Customer Engineers. Maintain customer relationships, conduct customer visits, and ensure escalation procedures are executed to protect satisfaction. Own performance management, mentoring, and program oversight, while driving operational reporting, forecasting, and RMA processing. Partner with product and sales teams on technical support, training, spare parts, reliability, and service support plans, including support during system installations.

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Applied Materials
Applied Materials
1 month ago

Shift Supervisor (M2) - Boise, ID

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Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Live

Job Summary

Lead customer service operations for a district by managing, coaching, and directing Customer Engineers. Maintain customer relationships, conduct customer visits, and ensure escalation procedures are executed to protect satisfaction. Own performance management, mentoring, and program oversight, while driving operational reporting, forecasting, and RMA processing. Partner with product and sales teams on technical support, training, spare parts, reliability, and service support plans, including support during system installations.
Location: Boise
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Manager level

Key Responsibilities

  • •Develop and maintain customer relationships and conduct customer visits to ensure satisfaction and identify service opportunities.
  • •Manage and direct Customer Engineers, including performance management and effectiveness/productivity evaluations.
  • •Oversee district operations such as business updates, reporting, forecasting, cost management, and financial performance objectives.
  • •Serve as primary interface with Product Divisions for technical support, training, spare parts, and product reliability.
  • •Oversee system installations and manage processes including escalations and Return Material Authorization (RMA).
Travel: Medium travel

Pay and Benefits

Salary: USD 72,000 - 99,000
Equity and Bonus:Equity

Key Requirements

  • •Manage, coach, and direct Customer Engineers within the district.
  • •Own performance management processes such as salary planning, evaluations, goal setting, and corrective actions.
  • •Develop and maintain strong customer relationships across organizational levels and conduct regular customer visits.
  • •Serve as the primary interface with Product Divisions for technical support, training, spare parts, and product reliability.
  • •Ensure accurate, compliant reporting such as Customer Engineer time tracking through reviews, audits, and approvals.
Skills:LeadershipCoachingProblem-solvingInterpersonal communicationCustomer focus

Company Brief

Applied Materials
Provides semiconductor manufacturing equipment, services, and software used to build advanced chips and display technologies. Its tools support materials engineering, deposition, etching, inspection, and process control for major electronics manufacturers worldwide.
Industry: Industrial Machinery
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Santa Clara, United States
Founded: 1967
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Glassdoor: 3.9
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