Shift Supervisor (M2) - Boise, ID

Lead customer service operations for a district by managing, coaching, and directing Customer Engineers. Maintain customer relationships, conduct customer visits, and ensure escalation procedures are executed to protect satisfaction. Own performance management, mentoring, and program oversight, while driving operational reporting, forecasting, and RMA processing. Partner with product and sales teams on technical support, training, spare parts, reliability, and service support plans, including support during system installations.