Senior Claims Manager, GC

Dyson
Shanghai
Workplace: OnsiteFull timeFunction: Insurance & ActuarialExperience: 7+ yearsSkills: ["Project management","Analytical thinking","Logic thinking","Communication","Adaptability"]

Own end-to-end claims delivery for Dyson NPD launches across product categories, partnering with GC marketing counterparts to shape CN-for-CN claims ideas and claim & accreditation strategy. Plan and execute claims substantiation through research, internal analysis, and external testing, then conduct technical review and claims risk assessments for Marketing & PR. Defend claims in consumer complaints and market surveillance while expanding and managing an external lab network in Shanghai.

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Dyson
Dyson
1 month ago

Senior Claims Manager, GC

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Source: Company careers pageValidated by: Fursa AI
Last checked: 24 days agoStatus: Live

Job Summary

Own end-to-end claims delivery for Dyson NPD launches across product categories, partnering with GC marketing counterparts to shape CN-for-CN claims ideas and claim & accreditation strategy. Plan and execute claims substantiation through research, internal analysis, and external testing, then conduct technical review and claims risk assessments for Marketing & PR. Defend claims in consumer complaints and market surveillance while expanding and managing an external lab network in Shanghai.
Location: Shanghai
Workplace: Onsite
Employment Type: Full time
Job Function: Insurance & Actuarial
Seniority: Manager level

Key Responsibilities

  • •Be end-to-end responsible for fulfilling claims delivery into NPD launches for one or more Dyson product categories.
  • •Work with GC marketing counterparts to develop CN-for-CN claims ideas and a claim & accreditation strategy aligned to GC portfolio and marketing strategy.
  • •Develop and execute claims substantiation plans across multiple projects, including desktop research, internal analysis, and external testing.
  • •Perform technical review of claims and Marketing & PR copy, and provide claims risk assessments for business decision-making.
  • •Generate claims substantiation documents for advertising censorship or to defend claims against challenges, and support Dyson reputation protection committee in consumer complaints, market surveillance, and litigation.

Key Requirements

  • •Educational background in science or engineering.
  • •7+ years of consumer goods industry experience, including at least 3 years in claims, plus product development/validation or consumer technical insights.
  • •Strong knowledge of claims substantiation and toolkit, including claim censorship rules, product regulation, and standards.
  • •Ability to manage multiple projects with planning, execution, progress tracking, and reporting to cross-category stakeholders.
  • •Fluent English and exceptional communication skills to influence diverse audiences across Dyson global locations and functions.
Experience:7+ yearsConsumer goodsProduct developmentProduct validationConsumer technical insights
Education:
Skills:Project managementAnalytical thinkingLogic thinkingCommunicationAdaptability
Languages:English

Company Brief

Dyson
Designs and manufactures innovative home appliances including vacuum cleaners, air purifiers, hand dryers, hair care products, and heaters using advanced engineering and proprietary technologies focused on performance and design.
Industry: Home Appliances
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Bootstrapped
Headquarters: Malmesbury, United Kingdom
Founded: 1991
WebsiteLinkedIn