Senior Experience Researcher

Thumbtack
United States
Workplace: RemoteFull timeUSD 187,900 - 243,100 annuallyFunction: Research & Scientific (R&D)Experience: 8+ yearsSkills: ["Self-directed","Communication","Presentation","Storytelling","Influence"]

Shape research strategy for multiple product areas by running mixed-method studies end to end and translating findings into actionable insights. Partner with product, design, engineering, and data science to define what teams should learn next, build frameworks and measurement systems, and influence product strategy at senior leadership levels. Lead AI-accelerated research by using AI across the lifecycle and building reusable tooling while evaluating outputs for accuracy and bias.

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FursaFursa
Thumbtack
Thumbtack
1 month ago

Senior Experience Researcher

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Source: Company careers pageValidated by: Fursa AI
Last checked: 18 hours agoStatus: Live

Job Summary

Shape research strategy for multiple product areas by running mixed-method studies end to end and translating findings into actionable insights. Partner with product, design, engineering, and data science to define what teams should learn next, build frameworks and measurement systems, and influence product strategy at senior leadership levels. Lead AI-accelerated research by using AI across the lifecycle and building reusable tooling while evaluating outputs for accuracy and bias.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Research & Scientific (R&D)
Seniority: Mid level

Key Responsibilities

  • •Independently scope and run mixed-method studies end to end while defining the product area research agenda and high-leverage questions.
  • •Connect research to demand growth strategy by surfacing opportunities and risks that drive customer demand.
  • •Develop research frameworks, measurement systems, and mental models that guide decision-making as an acquisition integrates into Thumbtack.
  • •Use AI fluently across the research lifecycle and build reusable AI tooling (agents, workflows, automations, prototypes), critically evaluating outputs for accuracy and bias.
  • •Partner cross-functionally and synthesize complex findings into exec-ready narratives that influence product strategy with senior stakeholders.

Pay and Benefits

Salary: USD 187,900 - 243,100 annually

Key Requirements

  • •8+ years of applied research experience with a track record of senior, independent impact and a degree in a behavioral or social science field (or equivalent practical experience); advanced degree preferred.
  • •Strong command of qualitative and quantitative methods across product phases with mixed-methods depth (e.g., interviews, surveys, usability and concept testing) and fluency in analysis choices.
  • •Proficiency with research and analysis tools (e.g., Qualtrics, dscout; R, SPSS, or Python) with SQL a plus.
  • •Experience building frameworks, measurement systems, segmentations, or research programs beyond a single study.
  • •High demonstrated AI fluency across the research lifecycle, plus judgment to evaluate AI outputs critically for accuracy and bias.
Experience:8+ years
Education:
Skills:Self-directedCommunicationPresentationStorytellingInfluence
Tech Stack:AIQualtricsDscoutRSPSSPythonSQLAgentsWorkflowsAutomationsPrototypes

Company Brief

Thumbtack
Provides an online marketplace connecting local service professionals (home improvement, events, lessons, and more) with customers seeking quotes, reviews, and booking tools to hire vetted contractors and providers.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: San Francisco, United States
Founded: 2008
WebsiteLinkedIn