Customer Success Associate (Denver, CO)

Netlify
Denver
Workplace: RemoteFull timeUSD 69,000 - 80,000 annuallyFunction: Customer Success & Account ManagementSkills: ["Communication","Problem-solving","Follow-through","Relationship building","Data-informed decision-making"]

Own the day-to-day relationship for a book of 120+ SMB accounts, serving as the primary point of contact to keep customers engaged, delivering real value, and preparing for renewals. Build dashboards and workflows to track renewal timelines and health signals, drive outreach ahead of renewal with guidance, and use product usage data to demonstrate outcomes. Gather customer feedback and partner with Sales and Product to support adoption and expansion.

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FursaFursa
Netlify
Netlify
1 day ago

Customer Success Associate (Denver, CO)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Own the day-to-day relationship for a book of 120+ SMB accounts, serving as the primary point of contact to keep customers engaged, delivering real value, and preparing for renewals. Build dashboards and workflows to track renewal timelines and health signals, drive outreach ahead of renewal with guidance, and use product usage data to demonstrate outcomes. Gather customer feedback and partner with Sales and Product to support adoption and expansion.
Location: Denver
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Entry level

Key Responsibilities

  • •Own the day-to-day relationship for a defined book of customer accounts as the primary point of contact.
  • •Contribute to dashboards and workflows to track renewal timelines, health signals, engagement, and expansion indicators.
  • •Drive outreach ahead of renewals, lead conversations, handle objections, and negotiate flat renewals and smaller expansions with guidance.
  • •Track and forecast renewals on a rolling basis, proactively surfacing risks and creating plans to address them.
  • •Use product usage data and customer outcomes to demonstrate value and identify feature adoption and expansion opportunities.
Travel: Low travel

Pay and Benefits

Salary: USD 69,000 - 80,000 annually

Key Requirements

  • •Some experience in a customer-facing role (e.g., internship work, customer service, sales support, or retail) that required building rapport and solving problems.
  • •Comfort working with data and spreadsheets to spot trends and make decisions.
  • •A track record of following through and closing the loop on commitments.
  • •Clear written and verbal communication, including the ability to explain simply, listen well, and adapt to different audiences.
  • •Interest in building a customer success career, including curiosity about renewals, contracts, and communicating value.
Experience:SMB accounts
Skills:CommunicationProblem-solvingFollow-throughRelationship buildingData-informed decision-making
Languages:English
Tech Stack:Spreadsheets

Company Brief

Netlify
Provides a platform for building, deploying, and hosting modern web projects with continuous deployment, global CDN, serverless functions, and developer workflows to streamline Jamstack and frontend-driven web development.
Industry: Cloud Computing
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series C
Headquarters: San Francisco, United States
Founded: 2014
WebsiteLinkedIn