Lead Teller

Serve as a trusted problem-solver in a KeyBank branch by resolving complex client service issues and coaching tellers to deliver an excellent in-person experience. Listen for financial wellness opportunities, transition clients to a banker, and support clients in achieving goals using financial wellness tools. Manage day-to-day teller line scheduling and staffing, maintain compliance with regulatory, security, and audit controls, and support onboarding and training for new tellers.