Lead Teller

KeyCorp
United States
Workplace: OnsiteFull timeUSD 18.75 - 25 hourlyFunction: Administration & Executive AssistanceExperience: 3+ yearsEducation: high_schoolSkills: ["Integrity","Teamwork","Organizational skills","Problem solving","Time management"]

Serve as a trusted problem-solver in a KeyBank branch by resolving complex client service issues and coaching tellers to deliver an excellent in-person experience. Listen for financial wellness opportunities, transition clients to a banker, and support clients in achieving goals using financial wellness tools. Manage day-to-day teller line scheduling and staffing, maintain compliance with regulatory, security, and audit controls, and support onboarding and training for new tellers.

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FursaFursa
KeyCorp
KeyCorp
1 month ago

Lead Teller

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Serve as a trusted problem-solver in a KeyBank branch by resolving complex client service issues and coaching tellers to deliver an excellent in-person experience. Listen for financial wellness opportunities, transition clients to a banker, and support clients in achieving goals using financial wellness tools. Manage day-to-day teller line scheduling and staffing, maintain compliance with regulatory, security, and audit controls, and support onboarding and training for new tellers.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance

Key Responsibilities

  • •Provide an excellent client and teammate experience while serving as an in-person resource for complex client servicing issues.
  • •Coach tellers on accurate and efficient teller functions in the branch setting.
  • •Listen for financial wellness opportunities during client conversations and transition clients to a banker.
  • •Assist clients in achieving financial goals using financial wellness tools.
  • •Manage day-to-day teller line operations including scheduling, teller coaching, and ensuring compliance with regulatory, security, and audit controls.

Pay and Benefits

Salary: USD 18.75 - 25 hourly

Key Requirements

  • •High School Diploma or GED (or equivalent business experience).
  • •Minimum 3 years of experience in superior client relationship skills.
  • •Minimum 3 years of experience in cash handling.
  • •Working knowledge of PC with Windows-based applications and a calculator.
  • •Demonstrated ability to lead, motivate, foster teamwork, and manage multiple tasks.
Experience:3+ years
Education:High School
Skills:IntegrityTeamworkOrganizational skillsProblem solvingTime management
Certifications:Notary License
Tech Stack:WindowsPCCalculatorATMOnline bankingTelephone banking

Company Brief

KeyCorp
KeyCorp operates KeyBank, providing retail and commercial banking, lending, wealth management, and investment services to individuals, businesses, and institutions across the United States.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Cleveland, United States
Founded: 1849
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn