Customer Success Manager, MuleSoft - Public Sector (Federal, State, Local and Higher Education)

Salesforce
Washington, Seattle, Dallas, Denver, Virginia, Austin, San Francisco
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 3+ yearsSkills: ["Communication","Consulting","Stakeholder management","Presentation","Problem-solving"]

Customer Success Manager for MuleSoft in the federal civilian/public sector. Owns delivery of Signature Success Plan deliverables, guides customers through lifecycle, aligns business value with technical goals, and drives adoption of MuleSoft features. Builds executive relationships, manages stakeholders, and ensures renewals/upsell while maintaining platform stability and customer satisfaction.

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FursaFursa
Salesforce
Salesforce
2 months ago

Customer Success Manager, MuleSoft - Public Sector (Federal, State, Local and Higher Education)

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Last checked: 22 hours agoStatus: Live

Job Summary

Customer Success Manager for MuleSoft in the federal civilian/public sector. Owns delivery of Signature Success Plan deliverables, guides customers through lifecycle, aligns business value with technical goals, and drives adoption of MuleSoft features. Builds executive relationships, manages stakeholders, and ensures renewals/upsell while maintaining platform stability and customer satisfaction.
Location: Washington, Seattle, Dallas, Denver, Virginia, Austin, San Francisco
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Own the delivery of all Signature deliverables, the overall customer experience, and renewal/expansion for high-value customers.
  • •Coordinate all deliverables the customer is entitled to, overseeing the Signature lifecycle.
  • •Apply the correct processes to address customer needs and ensure value is delivered through the Signature offer.
  • •Align with Business and Technical Stakeholders, focusing on Business Value and Technical Goals to the Signature offer.
  • •Conduct enablement sessions on opportunity/case management, forecasting, pipeline hygiene, knowledge creation, and omni-channel routing.

Key Requirements

  • •3+ years of relevant experience in Customer Success, SaaS platform use, or related fields
  • •Strong consulting skills with ability to influence C-level conversations
  • •Experience supporting MuleSoft Anypoint Platform (3-4 years)
  • •MuleSoft Integration Associate and Developer certifications
  • •Ability to obtain a Public Trust clearance
Experience:3+ yearsSaasFederal governmentPublic sector
Skills:CommunicationConsultingStakeholder managementPresentationProblem-solving
Certifications:MuleSoft Integration AssociateMuleSoft Developer
Tech Stack:MuleSoftAnypoint PlatformRuntime ManagerAPI ManagerDesign Center

Eligibility

Security Clearance:Public Trust

Company Brief

Salesforce
Provides a leading cloud-based customer relationship management (CRM) platform with sales, service, marketing, analytics, and integration tools that empower businesses to manage customer relationships and digital transformation at scale.
Industry: SaaS
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 1999
Glassdoor
Glassdoor: 4.1
WebsiteLinkedInGlassdoor