Call Centre Agent (Part-time)

Live Nation Entertainment
Athens
Workplace: OnsitePart timeFunction: Customer Support (Service Desk)Experience: 1+ yearsSkills: ["Customer focus","Customer service","Data entry","Listening","Phone skills","Problem solving","Verbal communication","Active listening","Multi-tasking","Prioritization","Time management"]

Handle inbound calls and email inquiries for Ticketmaster customers in Athens, supporting ticket purchases, event information, account questions, and issue resolution. Follow call scripts, troubleshoot problems, process orders, and maintain accurate customer data in the call center database. Research information using available resources, document all interactions, manage complaints, and route or escalate priority issues to Account Management when needed.

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Live Nation Entertainment
Live Nation Entertainment
19 hours ago

Call Centre Agent (Part-time)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 19 hours agoStatus: Live

Job Summary

Handle inbound calls and email inquiries for Ticketmaster customers in Athens, supporting ticket purchases, event information, account questions, and issue resolution. Follow call scripts, troubleshoot problems, process orders, and maintain accurate customer data in the call center database. Research information using available resources, document all interactions, manage complaints, and route or escalate priority issues to Account Management when needed.
Location: Athens
Workplace: Onsite
Employment Type: Part time · Permanent
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Answer incoming customer calls to complete orders/selling tickets and respond to inquiries, questions, and complaints.
  • •Handle customer inquiries by telephone and email, following call center scripts for different topics.
  • •Troubleshoot problems, research required information using available resources, and provide accurate information to customers.
  • •Enter and update new and existing customer data in the call center database and document call information per standard operating procedures.
  • •Process orders, identify and promote priority issues to the Account Management team, route calls to appropriate resources, and follow up when necessary.

Key Requirements

  • •1 year experience in call center/customer service
  • •Deep knowledge of Ticketmaster (Tickethour) technology to support customers
  • •Proficiency in MS Office products and call center equipment/software programs
  • •Strong attention to detail
  • •Bachelor's degree in customer service or related field (desired)
Experience:1+ years
Education:
Skills:Customer focusCustomer serviceData entryListeningPhone skillsProblem solvingVerbal communicationActive listeningMulti-taskingPrioritizationTime management
Tech Stack:TicketmasterTickethourMS OfficeZendeskCall Center

Company Brief

Live Nation Entertainment
Operates a global live entertainment platform that promotes concerts, manages ticketing, and runs venues and festivals. Connects artists, fans, and brands through large-scale events, sponsorships, and digital ticketing services.
Industry: Events & Live Entertainment
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Beverly Hills, United States
Founded: 2010
Glassdoor
Glassdoor: 3.7
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