Field Technician I- Bloomington, IL

Lumen
Illinois
Workplace: RemoteFull time45,021 - 60,027 annuallyFunction: Field Service, Maintenance & Skilled TradesExperience: 1-2 yearsEducation: high_schoolSkills: ["Problem-solving","Customer focus","Independent work","Attention to documentation","Learning agility"]

Support and maintain Lumen’s fiber network and customer infrastructure through installation, testing, maintenance, troubleshooting, and repairs. Respond to service-impacting incidents, support customer installations and service turn-ups, and maintain ILA sites across assigned service territories. Complete work orders and documentation accurately, operate field tools and vehicles safely, and participate in on-call rotations with travel as needed.

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Lumen
Lumen
2 days ago

Field Technician I- Bloomington, IL

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Last checked: 28 minutes agoStatus: Live

Job Summary

Support and maintain Lumen’s fiber network and customer infrastructure through installation, testing, maintenance, troubleshooting, and repairs. Respond to service-impacting incidents, support customer installations and service turn-ups, and maintain ILA sites across assigned service territories. Complete work orders and documentation accurately, operate field tools and vehicles safely, and participate in on-call rotations with travel as needed.
Location: Illinois
Workplace: Remote
Employment Type: Full time
Job Function: Field Service, Maintenance & Skilled Trades
Seniority: Entry level

Key Responsibilities

  • •Install, test, maintain, and repair telecommunications equipment and fiber infrastructure.
  • •Troubleshoot service-impacting issues and take corrective actions to restore customer services.
  • •Support customer installations, service turn-ups, maintenance activities, and repair work.
  • •Maintain and support ILA sites and network infrastructure across assigned service territories.
  • •Complete work orders, documentation, and system updates; operate company vehicles/tools safely and participate in on-call rotations with travel.

Pay and Benefits

Salary: 45,021 - 60,027 annually
Perks:Health InsuranceDentalVision401kGym MembershipLearning Budget

Key Requirements

  • •High school diploma or GED, or up to 2 years of relevant job experience with 1+ years of network monitoring, installation, or maintenance/repair.
  • •Entry-level technician knowledge of at least one discipline: Transmission (DS1/DS3/SONET), Switching (circuit-switching/SS7), TCP/IP (routers/higher-layer protocols), or Outside Plant (fiber locating, OTDR, Mass Fusion Splicing).
  • •Knowledge of locating fiber optic cable, right-of-way, and As-Builts.
  • •PC skills and proficiency with Microsoft Windows and Office applications; ability to learn corporate databases.
  • •Valid driver’s license and ability to work in all weather conditions; on-call 24x7 rotational basis with call-out/dispatch and overtime as needed.
Experience:1-2 years
Education:High School
Skills:Problem-solvingCustomer focusIndependent workAttention to documentationLearning agility
Licenses:Valid driver’s license
Tech Stack:Fiber opticFiber locatingOTDRMass Fusion SplicingDS1DS3SONETCircuit-switchingSS7TCP/IPRoutersMicrosoft WindowsMicrosoft OfficeAs-BuiltsILA

Company Brief

Lumen
Provides integrated communications, network, edge cloud, and security services to enterprise, government, and carrier customers, operating a global fiber network and delivering connectivity and managed IT solutions.
Industry: Telecommunications
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Monroe, United States
WebsiteLinkedIn