Strategic Customer Success Manager

Cloudera
Canberra
Workplace: HybridFull timeFunction: Customer Success & Account ManagementExperience: 5-8 yearsSkills: ["Stakeholder management","Communication","Risk mitigation","Ownership","Program management"]

Drive Success Plans for Cloudera’s highest-profile enterprise customers by serving as a trusted advisor and customer advocate. Act as the liaison between Cloudera and customers to plan and execute product adoption aligned to agreed timelines, managing escalations and coordinating internal resources across Engineering, Product Management, Support, and Services. Use data, reports, and dashboards to analyze customer activity, identify trends and risks, and drive mutually successful outcomes.

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FursaFursa
Cloudera
Cloudera
1 month ago

Strategic Customer Success Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 25 days agoStatus: Live

Job Summary

Drive Success Plans for Cloudera’s highest-profile enterprise customers by serving as a trusted advisor and customer advocate. Act as the liaison between Cloudera and customers to plan and execute product adoption aligned to agreed timelines, managing escalations and coordinating internal resources across Engineering, Product Management, Support, and Services. Use data, reports, and dashboards to analyze customer activity, identify trends and risks, and drive mutually successful outcomes.
Location: Canberra
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Drive customers’ product adoption and Success Plans as an ownership-minded trusted advisor.
  • •Plan, prepare, and execute customer success initiatives aligned to agreed timelines.
  • •Manage checks and balances between Cloudera and customers, including coordinating internal resources across Engineering, Product Management, Support, and Services.
  • •Lead escalation management and help ensure customer interactions and business objectives lead to successful outcomes.
  • •Develop and leverage reports, dashboards, and customer activity analysis to identify trends, gaps, and risks for internal and external stakeholders.

Pay and Benefits

Perks:Paid LeaveRemote Work

Key Requirements

  • •5–8+ years of relevant experience.
  • •Fluent English; other languages are a plus.
  • •Experience with large scale data platforms and software implementation/upgrade management.
  • •Strong technology and security background, including understanding of data management concepts, networking concepts, and ITIL concepts.
  • •Experience with an RDBMS (Oracle, MySQL, Teradata, etc) and familiarity with project lifecycle management; experience working with the Australian Government.
Experience:5-8 yearsData platformsEnterprise softwareOpen source
Skills:Stakeholder managementCommunicationRisk mitigationOwnershipProgram management
Languages:English
Tech Stack:ITILOracleMySQLTeradataDashboards

Company Brief

Cloudera
Provides a hybrid data platform for managing, analyzing, and securing enterprise data across cloud and on-premises environments, enabling machine learning, analytics, and data engineering at scale.
Industry: Data Infrastructure
Company Size: Enterprise (1,001+ employees)
Revenue: USD 500M to 1B
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Santa Clara, United States
Founded: 2008
Glassdoor
Glassdoor: 3.8
WebsiteLinkedIn